Aktuelle Jobs im Zusammenhang mit Head of Strategy and Operations, Global Support Operations - Berlin - Wolt
-
Global Head of Country Support Operations
Vor 5 Tagen
Berlin, Berlin, Deutschland Wolt Vollzeit 80.000 € - 120.000 € pro JahrAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...
-
Head of Business Operation
vor 1 Woche
Berlin, Deutschland Shiji Group Vollzeit**Company Description** Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale,...
-
Head of Talent
vor 3 Wochen
Berlin, Deutschland Heart Mind Talent VollzeitOur client is a fast-growing AI startup based in Berlin, building breakthrough technology that’s reshaping how humans and machines collaborate. Backed by leading investors and visionary founders, the team is now preparing for its next phase of growth — scaling talent, culture, and operations for long-term success. We’re searching for the company’s...
-
Head of Talent
vor 3 Wochen
Berlin, Deutschland Heart Mind Talent VollzeitOur client is a fast-growing AI startup based in Berlin, building breakthrough technology that’s reshaping how humans and machines collaborate. Backed by leading investors and visionary founders, the team is now preparing for its next phase of growth — scaling talent, culture, and operations for long-term success.We’re searching for the company’s...
-
Head of Operations
Vor 7 Tagen
Berlin-Kreuzberg, Deutschland Medbelle Vollzeit**About this role**: As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves. Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of...
-
Head of Strategy
vor 2 Wochen
Berlin, Deutschland Baobab Insurance VollzeitYour mission You will be part of an experienced management team shaping Baobab’sstrategy and helping it scale: - Work closely with our CEO and leadership team on strategic projects and beinvolved in key decision making - Lead and execute key strategic projects end-to-end and help define the overallcompany strategy including topics such as...
-
Head of Business Operation
vor 2 Wochen
Berlin, Berlin, Deutschland Shiji Group Vollzeit 90.000 € - 120.000 € pro JahrShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...
-
Head of Business Operation
Vor 7 Tagen
Berlin, Berlin, Deutschland Shiji Group Vollzeit 80.000 € - 120.000 € pro JahrCompany Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...
-
Head of Product Operations
vor 1 Woche
Berlin, Deutschland SumUp Vollzeit**As our Head of Product Operations**, you'll help shape, lead and execute on our vision to create a simple and affordable digital bank for millions of small businesses across the globe. You will lead the bank's product operations team and be responsible for the growth and development of the function. You will interface between product and central...
-
Head of Operations
Vor 6 Tagen
DE - HQ - Berlin Eucalyptus Vollzeit 1.200.000 € - 1.500.000 € pro JahrAbout EucalyptusAt Eucalyptus (EUC), we're on a mission to make good health last a lifetime. More than one billion people globally live with obesity a leading cause of preventable chronic diseases like diabetes and heart disease.Through Juniper, our flagship weight-management brand, we combine GLP-1 medication with personalised nutrition, exercise, and...
Head of Strategy and Operations, Global Support Operations
vor 2 Wochen
Wolt is known for its customer-obsession and great support experience. We are fast, local, and personal: we have local customer support in all the countries were in, and more than 3, real humans answering customers and partners in their language. Ultimately, we have no license to operate if we do not brilliantly serve our customers, and therefore we are pushing for the best real-time customer support in the world. We are now looking for an experienced Head of Strategy & Operations to join the team and play a critical role in improving our operating models across our markets. Join one of the most successful growth companies in Europe, disrupt the delivery industry and improve the daily life of millions of people. Concretely, you could lead projects in areas such as: Customer refund policy: figuring out and implementing the optimal reimbursements in case of late orders or missing items, maximizing customer happiness and retention while containing costs Support quality: Defining, monitoring, and setting targets for our quality metrics, such as FRT, CSAT & NPS, always striving to find the optimal balance of maximum quality with contained costs Operating efficiency: owning the support workflow, identifying areas for improvement and implementing solutions e.g. through training, process improvements, automations, and tooling improvements Contact rate reduction: understanding and staying on top of what drives contacts to our support, prioritizing and implementing process improvements, and collaborating with the support product team on self-serve solutions and automations What youll be doing Develop and scale Wolts operations model across functions - find opportunities to improve our tools, product and processes to allow our business to scale. Continuously monitor our operative performance - design KPIs, identify trends and improvement areas. Go deep into numbers and make data driven business decisions. Work closely with Wolt leadership and cross-functional teams (Product, Analytics, Marketing, Merchant operations, Delivery operations) to achieve all of this. Our humble expectations You are a solid leader with experience working in operations and strategic business development in a fast-paced environment. Solid experience in strategy and/or business or operations development, whether through in-house roles or consultancy. Stellar capabilities in strategic thinking and analytical execution. Excel is a must, but youll find SQL and Python useful as well. Structured, logical problem-solving skills with a bias for action and impact, and preference for step changes over incremental improvement. Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome. Eligible to work in the EU, and willingness to (re)locate to one of our business focal points, in Helsinki or Berlin.
