Head of Strategy and Operations, Global Support Operations
Vor 6 Tagen
Wolt is known for its customer-obsession and great support experience. We are fast, local, and personal: we have local customer support in all the countries were in, and more than 3, real humans answering customers and partners in their language. Ultimately, we have no license to operate if we do not brilliantly serve our customers, and therefore we are pushing for the best real-time customer support in the world. We are now looking for an experienced Head of Strategy & Operations to join the team and play a critical role in improving our operating models across our markets. Join one of the most successful growth companies in Europe, disrupt the delivery industry and improve the daily life of millions of people. Concretely, you could lead projects in areas such as: Customer refund policy: figuring out and implementing the optimal reimbursements in case of late orders or missing items, maximizing customer happiness and retention while containing costs Support quality: Defining, monitoring, and setting targets for our quality metrics, such as FRT, CSAT & NPS, always striving to find the optimal balance of maximum quality with contained costs Operating efficiency: owning the support workflow, identifying areas for improvement and implementing solutions e.g. through training, process improvements, automations, and tooling improvements Contact rate reduction: understanding and staying on top of what drives contacts to our support, prioritizing and implementing process improvements, and collaborating with the support product team on self-serve solutions and automations What youll be doing Develop and scale Wolts operations model across functions - find opportunities to improve our tools, product and processes to allow our business to scale. Continuously monitor our operative performance - design KPIs, identify trends and improvement areas. Go deep into numbers and make data driven business decisions. Work closely with Wolt leadership and cross-functional teams (Product, Analytics, Marketing, Merchant operations, Delivery operations) to achieve all of this. Our humble expectations You are a solid leader with experience working in operations and strategic business development in a fast-paced environment. Solid experience in strategy and/or business or operations development, whether through in-house roles or consultancy. Stellar capabilities in strategic thinking and analytical execution. Excel is a must, but youll find SQL and Python useful as well. Structured, logical problem-solving skills with a bias for action and impact, and preference for step changes over incremental improvement. Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome. Eligible to work in the EU, and willingness to (re)locate to one of our business focal points, in Helsinki or Berlin.
-
Head of Credit Operations
Vor 6 Tagen
Berlin, Deutschland Engie Mobisol GmbH VollzeitRequisition ID: 30690- Location: Berlin, DE**Job Title**:Head of Credit Operations **Department**:Global Customer Finance **Reporting Line**:Head of Customer Finance **Location**:Any EEA country of operation or Berlin (Germany) This position involves an estimated 30% to 40% business travel to other EEA countries of operation as well as occasional travel...
-
Head of Strategy
Vor 6 Tagen
Berlin, Deutschland Wolt VollzeitSales & Merchant Operations Berlin, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In...
-
Head of Operations
vor 2 Wochen
Berlin, Deutschland International Organization for Migration VollzeitPosition Title**: Head of Operations (DTM)** Duty Station**: Berlin, Germany** Classification**: Professional Staff, Grade P4** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 09 January 2025** - Established in 1951, IOM is a Related Organization of the United...
-
Head of Quality Development, Support Operations
vor 2 Wochen
Berlin, Deutschland Wolt VollzeitOperations Berlin, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined...
-
Head of Strategy and Operations
Vor 6 Tagen
Berlin, Deutschland Project A Ventures VollzeitAbout the Job We’re looking for an experienced Head of Operations (M/F/d) to join one of our portfolio companies and lead its operations strategies. In your day-to-day work, you’ll focus on building operations strategies and get the opportunity to contribute to various projects. **Join our portfolio company**: A German InsurTech company focused on...
-
Head of Sales Operations
vor 2 Wochen
Berlin, Deutschland Bolt Technology VollzeitWe're looking for a Global Head of Sales Operations to join the Bolt Business team. You'll be leading the sales ops team, building the organisation, devising the strategy and managing the execution of initiatives to support and improve the business. Reporting to the Global Director of Bolt Business, you'll be joining the Bolt Business leadership team and be...
-
Head of Operations
vor 13 Stunden
Berlin, Deutschland Taktile GmbH Vollzeit**About the role**: About us Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 255’000 critical business decisions...
-
Head of Sales Operations and Enablement
vor 2 Wochen
Berlin, Deutschland Blacklane GmbH VollzeitJoin the evolution of chauffeuring building the global Blacklane for Business offer. We’re on a mission to reinvent chauffeuring by merging new technologies with the best service quality. Our business is a force for good for travelers, corporate travel managers, chauffeurs and the environment. We work with our partners to deliver the most professional and...
-
Head of Sales Operations and Enablement
vor 2 Wochen
Berlin, Deutschland BLACKLANE VollzeitJoin the evolution of chauffeuring building the global Blacklane for Business offer. We're on a mission to reinvent chauffeuring by merging new technologies with the best service quality. Our business is a force for good for travelers, corporate travel managers, chauffeurs and the environment. We work with our partners to deliver the most professional and...
-
Head of Operations
vor 2 Wochen
Berlin, Berlin, Deutschland Eucalyptus VollzeitAbout EucalyptusAtEucalyptus (EUC), we're on a mission to make good health last a lifetime. More than one billion people globally live with obesity a leading cause of preventable chronic diseases like diabetes and heart disease.ThroughJuniper, our flagship weight-management brand, we combineGLP-1 medicationwith personalised nutrition, exercise, and ongoing...
