Product Support Engineer

vor 2 Wochen

München, Deutschland Aiways Vollzeit

.Product Support Engineer (m/w/d)We are Aiways, driving the evolution of the automotive industry.We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal: to make new mobility (e-mobility) possible for everybodyOur headquarters is in the metropolis of Shanghai, China with a European head office in Munich, Germany.For our European head office in Munich, we are looking for a Product Support Engineer m/w/d, who will be a part of the Product Support Team.The purpose of the role is to act as a technical representative of the Product Support EU by supporting Service Partners in solving complex problems on vehicles or Service support systems.ResponsibilitiesTo act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.To answer support requests coming in via internal ticketing system and phone mainly for single-vehicle casesTo support Service Partners in finding an efficient and cost-oriented solution while fulfilling the quality expectations of the companyFeedback of solutions and results into the assigned systems and processes.Investigate and analyse specific technical concerns on special requests for quality follow-up purposes.The existing processes are constantly reviewed to improve the quality of service partners and end customers.To support the Sales Team in technical questions.Judge and report performance on escalated and investigated support cases and implementation activities.Identify and close gaps in Service Partners capabilities/capacitiesYour ProfileMinimum of 2 years of relevant work experience.Education as Master Technician or equivalent in ‘’vehicle electronics/mechatronics’’Minimum 2 years of solid experience in automotive technical diagnostics.Proven technical competence in EV-specific areasSpecial skills in the work area of Vehicle electronics and CAN-BUS Systems.Experience in total after-sales area, (dealer/importer, national sales company etc) is a plusExcellent skills in vehicle diagnosticsAbility to share knowledge and learning, proven training skillsGood Teamwork skills and networking abilityAnalytical and self-driven with an inspirational and motivating appearance.Excellent communication and presentation skills in German and English languages. Additional language skills are a plusExceptionally good general IT system and component competenceAbility to work independently and high focus on end-to-end customerWhat you can ExpectPermanent employment contract as you can be a part of our company`s success and use your scope for action to advance your career through a wide range of activities.Hybrid working model? Sure With flexible working hours without core hours, we offer a balance between mobile working and office days in a collaborative environment.Enjoy the multi-cultural atmosphere between China and Europe, also be part of a team of like-minded people.Fair, performance-linked remuneration.

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