(Senior) Process Operations Manager

Digitalization and energy transition in one sentence? That’s what we do at Green Fusion Our software optimizes heating systems in the real estate sector, helping to combat climate change through digitalization and automation. We reduce emissions and energy consumption, actively advancing the energy transition. As a (Senior) Process Operations Manager in Engineering, you will own the end-to-end building-optimization process—bringing clarity, speed, and predictability to a critical cross-functional workflow as we scale. Tasks In this role, you will: Own the end-to-end optimization funnel — spanning remote and on-site workflows — including readiness, prioritization, execution, and verification. Maintain the single source of truth for optimization and lead weekly funnel reviews, sequencing, and progress tracking. Manage approvals, exceptions, and cross-team escalations with clearly defined SLAs and timely communication. Publish and communicate weekly KPIs, including throughput, approval times, data completeness, and exceptions. Support annual, quarterly, and weekly planning by producing data-driven forecasting for optimization throughput. Partner with Sales and Customer Success to ensure all new deals are properly onboarded into the optimization funnel — validating readiness, controller coverage, and constraints, and ensuring a smooth transition into execution. Collaborate with System Engineering and Product to assess technical feasibility, resolve blockers, define next steps, and identify opportunities to improve or automate components of the optimization process while maintaining day-to-day operational ownership. Requirements We know that nobody fits a job description 100%. If you see yourself in most of these points and are passionate about our mission, we’d love to hear from you You have 4–6+ years of experience in operations, delivery management, or process ownership within a tech, SaaS, or IoT environment. You excel at owning complex cross-functional processes end-to-end — from onboarding through planning, execution, and verification. You bring strong analytical skills and are comfortable working with data, including funnel KPIs, dashboards, and reporting. You communicate effectively and can translate seamlessly between Product, Engineering, Customer Success, Sales, and Operations. You can independently prioritize, sequence work, and make thoughtful trade-off decisions. You navigate changing environments with ease and bring clear structure to the work. You stay effective during high-volume periods and act with urgency when needed. Benefits 🏠 Flexible working hour models, home office, and remote work. 💡 Ongoing training opportunities – whether through job challenges, our open feedback culture, or sponsored training programs, there are always opportunities to learn and grow. 💼 Employee benefits such as Urban Sports Club or Become1. 🌱 Direct impact through your job – with us, you can actively contribute to the energy transition and fight against climate change every day. 💚 We value our team – that's why regular team events are very important to us. 🙌 The best team that Berlin has to offer – and maybe even beyond. Don’t believe it? Then find out for yourself and apply now --- While we are still considered pioneers today, we can soon dominate the market with you First in the DACH region, then throughout Europe. You can expect a motivated, open-minded, and dynamic environment that is passionate and ambitious about actively shaping the energy transition – a goal that can only be achieved together We look forward to your application – Fernanda will get in touch with youEin nachhaltiges Energiemanagement in der Wohnungswirtschaft ist nicht nur bald gesetzlich verpflichtend, sondern darüber hinaus ein aktiver Schritt gegen den Klimawandel, hin zu einer grüneren Zukunft für uns alle. Durch eine signifikante Reduzierung des Heizenergieverbrauchs in Immobilien können nicht nur Ressourcen und Kosten gespart, sondern auch die CO2-Emissionen deutlich gesenkt werden. Und mit Hilfe der Digitalisierung der Anlagen können diese effizient betrieben werden - automatisiert, vorausschauend und sich selbst optimierend. Probleme können zudem früher erkannt und direkt behoben werden. Klingt zu schön um wahr zu sein? Nein, mit Green Fusion wird genau das möglich Wir digitalisieren nicht nur Heizungskeller, wir automatisieren und optimieren den gesamten Betrieb und sorgen für die reibungslose Transformation hin zu regenerativen Systemen. Für maximale Effizienz und Nachhaltigkeit in der Wohnungswirtschaft.