Senior Regional IT Support Administrator
vor 1 Woche
Senior Regional IT Support Administrator At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.About the RoleAs Senior Regional IT Support Engineer, you’ll play a central role in delivering high-quality technical support across our BIMM University campuses in Germany. This position is key to ensuring that students and staff can confidently rely on the technology services available to them, both on-site and remotely.You’ll take ownership of providing 1st and 2nd line support, managing escalations, and maintaining a robust and consistent technical service. Working closely with colleagues across IT Support, Infrastructure, and Campus Operations, you’ll help shape a reliable and professional support experience for all users.What You’ll Do:•Deliver 1st and 2nd line support to staff and students, resolving user and infrastructure issues both on-site and remotely.•Manage and prioritise support tickets, ensuring timely resolution in line with SLAs and business priorities.•Act as an escalation point for complex issues, collaborating with the Technology Support Manager, Infrastructure teams, and third-party vendors.•Maintain a visible and approachable on-campus presence, providing effective, in-person support and building trust among users.•Oversee campus IT asset management, including procurement, device builds, deployments, and accurate record keeping.•Ensure all support activities and campus-related IT issues are properly documented within our Helpdesk system and keep knowledge base resources up to date.•Support project delivery, physical triage, and other campus-based IT operations.•Communicate regularly with Deans, Heads of School, and Faculty teams to maintain high standards of IT service delivery.•Coordinate with the wider BIMM Technology team to deliver consistent support across all regions.What You’ll Bring:•A strong balance of customer service and technical expertise, with the ability to resolve issues effectively and professionally.•Proven experience managing helpdesk ticket queues in a fast-paced environment, including handling escalations.•Solid knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and working familiarity with macOS.•Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting.•Experience with printer configuration, maintenance, and endpoint protection tools.•Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.•A collaborative and proactive approach, sharing knowledge and promoting best practices across the team.•A calm, patient, and approachable manner with integrity, accountability, and ownership in your work.•The flexibility to support occasional evening or weekend work as needed.•Fluency in both English and German (spoken and written).
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Senior IT-Administrator
Vor 6 Tagen
Berlin, Berlin, Deutschland Eberlein Kunz Vollzeit 60.000 € - 80.000 € pro JahrWir sind ein dynamisch wachsendes E-Commerce-Unternehmen mit Sitz in Berlin. Seit 2013 bringen wir ausgewählte Bücher und Konsumgüter auf den Amazon Marktplatz – mit Fokus auf Lebensmittel, Naturkosmetik, Haushaltswaren und andere stark nachgefragte Kategorien. Viele unserer Produkte gehören zu den Bestsellern. Hinter dem Erfolg steht ein Team von mehr...
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vor 8 Stunden
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vor 1 Woche
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