Pre-Sales & Onboarding Specialist

About MetaCompliance MetaCompliance is the European market leader in cybersecurity training. Our platform helps organisations strengthen their security culture through personalised, engaging awareness content that drives real behavioural change. With customers across Europe and beyond, we’re growing quickly and we’re expanding our team in Germany to support that growth. Tasks About the Role As a Pre-Sales & Onboarding Specialist at MetaCompliance, you guide our DACH as well as Englisch speaking customers through their entire journey — from the first product demo to a successful rollout of our SaaS platform. You will work across two key phases: 1. Pre-Sales Support You work closely with our Account Executives to help potential customers understand how MetaCompliance solves their cybersecurity awareness challenges. You set up trial environments (no deep technical background needed), highlight the most relevant product features, and help shape a compelling evaluation experience. 2. Post-Sales Onboarding Once a deal has closed, you take the lead. You plan and deliver structured onboarding, train customers on the platform, and ensure a smooth and confident start. You coordinate with Support, AEs, and Customer Success to set customers up for long-term value and adoption. This role is ideal for someone who enjoys guiding customers, explaining technology in a clear and practical way, and managing multiple projects in a fast-paced SaaS environment. What You’ll Do Pre-Sales Partner with Account Executives to position MetaCompliance effectively during the evaluation phase Prepare and configure customer trial environments using templates and guided steps Identify 3-5 key themes (“Hot Topics”) that matter most to each prospect Deliver clear, engaging demonstrations and walkthroughs that highlight value Join trial calls and support customer questions throughout the evaluation period Ensure all demo materials, decks, and documentation are up to date and tailored to the customer’s needs Post-Sales Onboarding Take ownership of the customer journey once the contract is signed Deliver structured onboarding programs (e.g., 30/40/60-day plans) across multiple platform modules Train end users and admins on how to use MetaCompliance effectively Guide customers through setup, configuration, and early adoption Coordinate with Support for technical issues and escalate when needed Work closely with AEs and CSMs to ensure a smooth handover and clear success milestones Track onboarding progress and drive activation, engagement, and early value Maintain clear documentation and provide best-practice recommendations Requirements Must-Haves Fluency in German and strong communication skills in English 1+ years of experience in customer-facing roles (Onboarding, Implementation, Customer Support, Pre-Sales, Customer Success, or similar) Experience working with SaaS products Strong presentation, communication, and coordination skills Ability to manage several customers and projects simultaneously Comfortable working both independently and as part of a cross-functional team Ability to quickly learn new software and translate it into simple explanations for customers Nice-to-Haves Experience in SaaS onboarding, implementation, or enablement roles Familiarity with cybersecurity, digital compliance, or IT concepts (training provided) Experience working with Account Executives, CSMs, and Support teams Prior exposure to Pre-Sales work (even light support) French or any other European language is a plus Benefits Why Join MetaCompliance? A growing team in the heart of Leipzig A role with variety, a blend of pre-sales collaboration, training, and onboarding Structured development path Opportunity to work with international colleagues Modern SaaS environment with full training and accessible product frameworks Clear onboarding processes, templates, and step-by-step support materials Hybrid working model - with office days on Tuesday to Thursday Company events and occasional travel (events and onboarding) to other locations like our HQ in Derry With over 18 years of experience in Cyber Security and Compliance, MetaCompliance provides a smart, practical solution for managing human risk. Our platform brings everything together in one place, helping organisations handle Cyber Security, Data Protection, and Compliance more effectively. We’re constantly innovating to stay ahead of the challenges organisations face. Our platform includes Risk Scores to measure and reduce staff-related security risks, alongside tools for eLearning, phishing simulations, policy management, and incident reporting. This gives cyber professionals the insights they need to track progress and improve employee awareness. We make training engaging and relevant, using behavioural insight to deliver role-specific content that resonates with employees and drives real behaviour change. Trusted by organisations worldwide, MetaCompliance is committed to helping businesses build a stronger, safer workforce.