Head, Rider Quality
vor 1 Woche
Job DescriptionThe Head, Rider Quality will oversee compliance strategies, fraud prevention, and rider satisfaction initiatives across 17 Pandora markets. The role will ensure reduced rider churn and acquisition costs through engagement strategies while enhancing overall rider experience. This position requires strong leadership, cross-functional collaboration, and expertise in compliance and process optimization.Main responsibilities:Rider Fraud and Compliance: Lead the rider compliance strategy across 17 Pandora markets, guiding the team responsible for creating, maintaining, and executing rider compliance rules. Focus on reducing rider fraud and cancellation costs while ensuring a seamless customer experience.Rider Satisfaction and Churn: Enhance and improve rider satisfaction to reduce rider churn and improve rider tenure and engagement. Develop structured strategies for rider communication, loyalty, and engagement to lower the cost of acquiring new riders.Rider Incidents Reduction: Reduce rider incidents by introducing automations, improving processes, and collaborating with product teams to ensure efficiency.Product Ownership: Generate and prioritize feature requests for rider-facing products, ensuring alignment between product roadmaps and business objectives.Cross-Functional Collaboration: Work with other business units and stakeholders, including customer experience, vendor experience, and service teams, to streamline rider-related processes that align with Pandora's key goals—cost reduction, enhanced customer experience, and business growth.QualificationsMinimum 10 years of proven leadership experience in compliance, logistics, or operations management, ideally with a focus on rider, logistics, or field workforce management.Demonstrated ability of operational costs management through process improvements, automation, and compliance initiatives.Strong understanding of customer experience, rider engagement strategies, and retention methods.Expertise in collaborating with cross-functional teams and managing multiple stakeholders to achieve business objectives.Proficiency in data analysis, risk management, and developing strategies for fraud prevention and compliance.Excellent communication and leadership skills with a track record of managing and mentoring high-performing teams.
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Head, Rider Quality
Vor 7 Tagen
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 80.000 € - 120.000 € pro JahrCompany Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...
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Head, Rider Quality
Vor 6 Tagen
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 80.000 € - 120.000 € pro JahrAs the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017...
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Head, Rider Quality
Vor 6 Tagen
Berlin, Deutschland Delivery Hero VollzeitJob DescriptionThe Head, Rider Quality will oversee compliance strategies, fraud prevention, and rider satisfaction initiatives across 17 markets for our foodora, foodpanda and yemeksepeti brands. The role will ensure reduced rider churn and acquisition costs through engagement strategies while enhancing overall rider experience. This position requires...
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Head, Rider Quality
Vor 5 Tagen
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 6.000 € - 12.000 € pro JahrCompany Description Job Description The Head, Rider Quality will oversee compliance strategies, fraud prevention, and rider satisfaction initiatives across 17 markets for our foodora, foodpanda and yemeksepeti brands. The role will ensure reduced rider churn and acquisition costs through engagement strategies while enhancing overall rider experience. This...
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Head, Rider Quality
Vor 7 Tagen
Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 100.000 € pro JahrCompany Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...
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Head of Growth Analytics, Rides
vor 1 Woche
Berlin, Deutschland Bolt Technology VollzeitAs the Head of Growth Analytics for Rides, you will play a key role in identifying and executing growth opportunities, whilst managing the efficiency of the vertical's incentives budget. You will be the strategic partner for regional management of our Rides vertical as well as executive leadership to guide the development of local marketplace strategy and...
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Head of Rider Operations
vor 2 Wochen
Berlin, Deutschland Arive Vollzeit**Our Mission** We envision a place where shopping for your favorite brands becomes an experience full of inspiration and joy. We call this place arive and it's fueled by ever-changing curations, live-shopping streams, on - and offline events, exclusive partnerships, and entertaining personalities. And the best part is: we deliver everything you love in 60...
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Global Rider Experience Lead
vor 1 Woche
Berlin, Deutschland Delivery Hero Vollzeit**Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the...
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Senior Associate
Vor 5 Tagen
Berlin, Berlin, Deutschland Rider Levett Bucknall Vollzeit 6.000 € - 15.000 € pro JahrDepartment Project Management Employment Type Permanent - Full Time Location Berlin Workplace type Hybrid Reporting To Partner Role Overview RLB Employee Benefits Our Diversity, Equity & Inclusion Commitment About RLB Europe With a network that covers the globe and a heritage spanning over two centuries, Rider Levett Bucknall is a leading...
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Assistant Cost Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Rider Levett Bucknall Vollzeit 50.000 € - 80.000 € pro JahrDepartment Cost Management Employment Type Permanent - Full Time Location Berlin Workplace type Hybrid Key Responsibilities RLB Employee Benefits Our Diversity, Equity & Inclusion Commitment About RLB Europe With a network that covers the globe and a heritage spanning over two centuries, Rider Levett Bucknall is a leading independent...
