Associate/ Assistant Manager Core Client Services

vor 2 Wochen


Kronberg, Deutschland Fidelity International Vollzeit

About the OpportunityJob Type: PermanentApplication Deadline: 30 November 2025Title Associate Core Client Services / Assistant Manager Core Client ServicesDepartment Client ServicesLocation Kronberg - GermanyReports To Team Manager Core Client ServicesLevel Associate or Assistant ManagerWe’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Core Client Services team and feel like you’re part of something bigger.About your team :The German Client Services department is part of global Personal Investing and Advisory Client Services structure. Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care. The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it.Our role is to provide our clients and advisers with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction for our employees helping to retain great talent within the organisation.About your role : As part of the team, you will be responsible for answering our clients' and advisors' inquiries in an expeditious and complete manner. You will need to develop an understanding of all key processes within the bank as well as our approach to communication. Our key focus is to provide our clients with a First-Class service, no matter how they interact with us.Key Responsibilities :Answering inquiries from customers and advisors (by phone or by mail/email)Sending Serial letters for defined customer groups / special topicsOptimization of processes and writing of work instructionsContribution to projectsEnsuring the use of our core applications through testingAbout you :Preferably completed banking training or studies in the field of financeComfortable with business English and GermanSelf-confidence and client-centricityMotivation and collaborationHigh level of quality assurance and risk awarenessGerne können Sie sich hier auch auf deutsch bewerbenFeel rewarded :For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.



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