Clinical Technical Specialist

Responsibilities So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:Install, qualify, validate, calibrate, and repair Waters systems.Support Waters' clinical customers and ensure the requirements of their service plans are achievedAnalyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.Perform technical support as part of the clinical expert center when not in the field assisting customers.Provide support internally for local field service engineers while they assist clinical customers, including clinical installationsProvide support to clinical sites that have been escalated internally to quickly resolve the issueEnsure customer compliance regulations are followedDeliver system-level training at customer sitesMaintain sound knowledge regarding the technology and customers' application demandsEnsure that quality system procedures and Health & Safety standards are adhered to at all timesTo help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway. Qualifications Who are we looking for?Education:Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education.Experience:Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting, newborn screening experience is a plusStrong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentationPrevious experience using LC/MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferredValid Driver's License in good standing is mandatoryAbility to perform effective system level troubleshootingOvernight travel as required, including international travel for trainingSkills:Must possess a strong customer focusStrong communication skills, ability to communicate effectively to a diverse audience with specific customer needsResult oriented with a balance of excellent team cooperationPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical approach with a strong drive to resolve open issuesExcellent verbal and written communication skillsFrequent overnight travel may be required.Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.RewardsIn return, we offer a highly competitive, market-leading benefits package for our employees:Flexibility - We offer a lot of flexibility within your day both with your time and tasks. Great Opportunities for growth, development, and progression Competitive salary and incentiveCompany CarWellbeing Programs and Services, Employee and Family Assistance Program (EAP)Private Health Care Strong pension contributionEmployee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)Paid Annual Leave (5 weeks) plus statutory daysMaternity & Paternity LeaveEducation/Tuition Reimbursement where applicableSocial events on the calendar Great working environment surrounded by great people