Global Business Process Manager

Global Business Process Manager (m/f/d) Order-to-Cash 29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical retailer in Germany and at the same time the best integrated healthcare provider in Europe.Join our Corporate Business Services (CBS) team within the Group CFO organization as Global Business Process Manager (m/f/d) Order-to-Cash at our headquarters in Mannheim or our location in Sofia (Bulgaria) or Vilnius (Lithuania). In this role you will support to develop and evaluate the processes and identify inconsistencies – globally – to meet the strategic objectives and to get a best practice approach. Your Tasks Analyze and improve Accounts Receivable (AR) processes to enhance efficiency and accuracyDrive automation initiatives for invoice generation, collections, and cash applicationProvide in-depth knowledge and expertise on specific Accounts Receivable (AR) processesUse data mining to identify shortcomings in our O2C processes Monitor key performance indicators (KPIs) to track the health of AR processesCollaborate with cross-functional teams (Finance, IT, Sales) to streamline AR workflowsConduct root cause analysis for discrepancies and proposing corrective measuresEnsure compliance with company policies, accounting standards, and local regulationDeliver O2C process related trainingsAssist in the documentation and standardization of AR processes across global teamsAct as a subject matter expert to support AR-related system implementations and upgradesProvide regular updates and reports to leadership regarding AR metrics and process outcomeIn this role you will collaborate closely with:Tool Leads: To align on strategy, ensure seamless system integrations of designed processes, and support tool configuration, testing, and deployment phases.Sales/Ops: To define process requirements and ensure alignment with sales & operations strategies.CBS (I2C): To define process requirements and ensure alignment with finance strategies.SSC / Countries: To ensure that the corporate-wide process standards are also implemented/adapted for SSC/countries.Senior Management: To provide process KPI updates, resolve escalations, and align priorities with organisational goals. Your Profile Bachelor’s degree in Finance, Accounting, Business Administration, or a related field or an 5+ years of experience in Accounting or 3+ years Order-to-Cash, or related finance process management function, ideally 7+ years of experience in Finance or ITAccounting Certification (CPA, ACCA or similar), any project management certification is a strong advantageProficiency in ERP systems (e.g., SAP) and AR process tools (e.g. high radius, esker, blackline), experience with automation tools (e.g., RPA, AI) in AR processes is a plusStrong analytical and problem-solving skills, with Strong attention to detail with a results-oriented mindsetAbility to work independently while collaborating effectively with global teamsExcellent communication skills in English; additional languages are a plus Our Benefits:Future-proof: We are growing and expanding. We are the market leader and offer you a permanent employment contract, vacation pay as well as 30 days of vacation and much more. (job bike, company pension scheme, etc.)Reconciliation of private and professional life: We offer mobile office and flexible working time models.Career: We promote you There are great opportunities within the PHOENIX Group.Continuing education: We would love to - we are happy if you are eager to learn. The PHOENIX Learning World offers you an exclusive range of further training courses.Team: This is how we work. We promote team cohesion through small and large events.Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Mr. Erik Sabo.