Director, Customer Partner Financial Services

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.As a Customer Partner, you'll be at the forefront of driving proactive account growth for existing as well as for new clients in the Financial Services and Insurance Industry in Germany. Your responsibilities will include developing strong relationships with customers and key business executives, answering to client queries and identifying new business opportunities among these customers.You'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.Not only will you lead one or more existing accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.You're not just an expert in our industry—you're an expert in Financial Services and Insurance. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we can't wait to meet you. Join our team and let's make remarkable things happen together.Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreQualifications:You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Responsibilities:Serve as the main point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationships with existing as well as new customersNegotiate contracts and close agreements to maximize profit and growthDevelop trusted advisor relationships with customer stakeholders and executive sponsorsEnsure timely and successful delivery of solutions according to customer needs and objectivesCommunicate progress of initiatives to internal and external stakeholdersDevelop new business with existing clients and identify areas for improvement to meet sales quotasForecast and track key account metrics and prepare reports on account statusCollaborate with other sales teams to identify and grow opportunities within your customer setManage challenging client requests or issue escalations as neededRequired Skills and ExperienceProven work experience (7+ years) in account management or a relevant role Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-levelExperience with CRM software and Microsoft 365Excellent listening, negotiation, and presentation skillsExperience delivering client-focused solutionsAbility to manage multiple projects and demands while maintaining attention to detailStrong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teamsKnowledge of business and technology trends and industry best practices, especially within ITStrong verbal and written communication skillsBA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant fieldPreferred Skills and ExperienceBachelor's degree or Master’s degreeConsultative selling experience in technical solutionsRelationship management experienceSubject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI, ...)Cross-functional team management experienceCommunication skills in a complex matrix with clients, external and internal partners as well as cross-functional teamsBeing YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.