Account Manager

⚽️ We’re on a mission to change the football transfer market.TransferRoom is a hyper-growth B2B SaaS SportsTech company and the only digital marketplace in the world focusing on the global football industry.We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.TransferRoom has become a must-have for key stakeholders in football’s transfer market. It’s used by 800+ clubs, including Man City, Liverpool and PSG, 550 agencies and 8000 professional players. It has empowered clubs and agents to facilitate over 6000 transfers since its launch in 2017.💻 How We WorkThe Revenue team are truly global and they have the opportunity to connect weekly in 121s and team meetings, as well as in person at TransferRoom events.🏟️ LocationsOur HQ is at Bankside, London with additional Revenue team members based globally.🎯 What You'll Be Working OnAs TransferRoom’s Account Manager in the DACH region you’ll play a pivotal role in ensuring the optimal usage of TransferRoom's platform, driving value for our clients, and ultimately contributing to their long-term success, upsell and renewal. You’ll work with football agencies and clubs in the DACH region, a market of high importance for the TransferRoom ecosystem. You’ll be responsible for developing and maintaining strong trusting relationships with our key agent and club stakeholders You’ll act as a product expert You’ll onboard our customers and ensure successful product adoption, usage and satisfaction by providing training in new features and products You’ll collaborate cross functionally with sales, strategy and product teams to advocate for customer needs and feedback We hire for potential and mindset, not just a checklist of skills — so you don’t need to have demonstrated everything - If you’re excited about changing the football transfer market, we’ll support you with onboarding and learning opportunities to get up to speed.✅ You Should Apply If You have experience in Account Management, Sales or Customer Success roles, preferably in the sports industry You have strong existing understanding of football club operations OR ability to quickly acquire this knowledge You have strong interpersonal skills with the ability to build rapport and trust with clients You have excellent communication skills and proactive problem-solving skills including ability to navigate complex customer situations You are willing to travel frequently and at short notice to meet with clients in person You are fluent in German and English Not ticking every box? That’s okay Research shows that underrepresented groups often self-select out of applying unless they meet every single requirement. If this role excites you, we’d love to hear from you — even if you’re still growing into some of these skills.🏁The Interview ProcessWe keep things simple and respectful of your time:1. Screening Call – meet our talent team and learn more about TransferRoom2. Hiring Manager Call - meet the leadership team for this territory3. Interview Task – show us how you engage with customers4. Final Stage Interview – meet our Director of CS and a values-based conversationWe move quickly and work around your availability — our goal is to give you clarity at every step. 🤩 What’s in it for you Employee assistance programme 33 days holiday including public holidays Enhanced parental leave Learning budget for everyone A generous employee Referral Bonus scheme Team building days and events ‘Matched Giving’ programme where we donate when our employees donate Collaborative and supportive team environment Opportunity to contribute to decision-making processes Opportunity to engage with a diverse range of tasks and challenges, fostering professional growth Dynamic and engaging work environment We are a fast scaling, category creating company with smart teammates who love what they do.With a unique combination as a scale up with security, we have an 86% Employee Satisfaction Score, a Likelihood to Recommend score of 8.3 and a score of 8.8 for how our colleagues rate their relationships with their coworkers.