Director of LiveOps

Since 2016 we have released multiple games on many different platforms including Empire: World War 3, Empire: Age of Knights, Big Company: Skytopia and the much beloved Big Farm: Mobile Harvest that is enjoyed by a quarter million players daily.At New Moon Production we embrace diversity and we are an equal opportunities employer. Our studio, or ‘New Moon Family’ is made up of highly talented individuals from all over the world from more than 17 nationalities.New Moon Production is part of Stillfront. Stillfront is a global gaming company with 1200+ employees. We develop a wide range of digital games that attract over 40 million players each month. From well-established franchises like Supremacy, Big Farm, and BitLife to niche games, we span many different genres, including strategy, simulation, RPG and action, and casual and mash-up games.New Moon Production is a remote working Hamburg based studio, bringing new and exciting games to the market. Since its founding in 2016, it has released multiple games on different platforms, including the much beloved Sunshine Island, with around 12 million unique players already.Our "BIG Franchise'' is made up of 100+ highly talented individuals from all over the world. We believe that only the best employees can create the best products through teamwork, expertise and bringing together different ideas. Since 2021, New Moon Production has been part of Stillfront Group, one of Europe’s leading game publishers with a strong focus on long-term IP growth.As Director of LiveOps, you'll be a key member of the studio leadership team, owning the franchise's long-term LiveOps strategy and driving healthy games growth. Working in close partnership with leadership and stakeholders, you'll ensure strategic alignment and seamless tactical execution across all games in the franchise.YOUR MISSIONOwn the business performance and KPIs of the BIG Franchise games, driving sustainable growth and holding accountability for measurable resultsSet, align, and monitor game KPI goals and tactical plans that are directly tied to business objectives, ensuring clear measurementLead engagement and monetization strategies for major content and feature releases, coordinating cross-functional efforts to achieve high-impact launches that hit KPI targetsProactively monitor game health using data-driven insights to identify opportunities and risks, implementing impactful initiatives to maintain long-term growthPartner closely with product teams to apply learnings from data and experimentation, continuously iterating on game features and systems while integrating industry best practices into the LiveOps roadmapDesign and implement process improvements that enable rapid iteration and faster decision-making cycles across the franchiseMentor product managers and foster a culture of ownership, excellence, and continuous learningBuild knowledge base through comprehensive documentation of experiments, retrospectives, and playbooks to ensure consistent organizational learning and improvementYOUR PROFILE8+ years of Product Management experience with a strong focus on mobile gamesDeep passion for mobile games and comprehensive understanding of the F2P games industry, including growth mechanics, retention strategies, monetization models, and game design principles that create player valueProven track record of successful mobile game product launches and end-to-end lifecycle managementAdvanced proficiency in leveraging market insights and player data to define and evolve product strategy for both individual games and game portfoliosStrong expertise in analyzing data and dashboards to extract actionable insightsProficiency with analytics tools such as Tableau, Steep, and Looker is preferredExceptional written and verbal communication skills with ability to influence stakeholders across multiple disciplines