LiveOps Manager

We're on a mission to create unforgettable strategy experiences. If you're curious, collaborative, and driven by impact, we’d love to meet you.At Twin Harbour Interactive, you'll step into a creative, collaborative environment where your ideas help shape the future of long-term strategy gaming. With the agility of an indie team and the reach of a global studio, we value innovation, ownership, and bold thinking.We're a passionate, multicultural crew with a flat hierarchy and a deep love for smart game design. Whether you're coding, creating, or coordinating, you'll have the freedom to make an impact—and the support to keep growing.Expect meaningful challenges, curious minds, and a work setup that fits your needs. Our games are built using C#, JavaScript/HTML5, Java, and PHP - and always with players at the center.With studios in Hamburg’s iconic St. Pauli district and sunny San Ġiljan, Malta, you’ll enjoy inspiring views, an international vibe, and a team that loves what they do.Join us as LiveOps Manager on Supremacy: Warhammer 40kAt Twin Harbour Interactive we strive to develop high-quality strategy games and make them accessible for all players around the world. In our eyes game development is a promise for fun and entertainment – that’s what we live and aim forWe are seeking an experienced and data-driven Live Operations (LiveOps) Manager to join our team working on a successful Free-to Play (F2P) mobile strategy game. In this role, you will be responsible for planning, executing, and analyzing all in-game events, promotions, and content updates designed to drive engagement, retention, and monetization for our global player base. You will be the champion of the live game experience, ensuring a continuous stream of exciting, profitable, and high-quality content.YOUR MISSIONStrategy and PlanningDevelop and own the rolling LiveOps calendar, including daily, weekly, and monthly events, sales, and content releases, aligning with long-term business goals and product strategy.Design, plan, and execute a comprehensive monetization roadmap (quarterly, monthly, weekly) that aligns with the game's long-term vision and business objectives.Collaborate closely with Product, Game Design, Marketing, and Community teams to ensure a cohesive and impactful live service roadmap.Forecast the performance of live events and promotions, setting clear, measurable goals for key performance indicators (KPIs) such as Daily Active User (DAU), retention rates, conversion, and Average Revenue Per Daily Active User (ARPDAU).Execution and ManagementOversee the end-to-end execution of all LiveOps initiatives, including content preparation, configuration, QA, and deployment, using internal tools and external platforms.Monitor the live service and event performance in real-time, rapidly identifying and reacting to issues, anomalies, or opportunities to optimize outcomes.Coordinate asset delivery and messaging with creative and marketing teams to ensure timely and compelling communication of LiveOps to players.Analysis and OptimizationConduct deep analysis on the performance of all executed events and sales, generating actionable insights and post-mortem reports.Utilize A/B testing methodologis to optimize event mechanics and content presentation.Proactiviely identify opprtunities for new features, conten, or improvements based on data analysis, player feedback, and competitive intelligence.Cross-functional CollaborationAct as the primary point of contact for all LiveOps execution questions and dependencies across the organization.Maintain strong communication with the Customer Support team to address high-priority player issues related to live events quickly and effectively.YOUR PROFILE3+ years of experience in LiveOps, Product Management, or Growth Marketing withing the F2P (mobile) gaming industry.Proven track record managing complex, high-velocity LiveOps calendars for an F2P title, preferably a strategy or mid-core game.Proficiency in game data analysis tools (e.g., Tableau, SQL, Amplitude, etc.) and a strong ability to translate rwa data into strategic recommendations.Deep understanding of F2P monetization models, virtual economies, and player segmentation principles.Exceptional organizational skills, with the ability to manage multiple concurrent projects and deadlines in a fast-paced environment.Strong verbal and written communication skills, capable of presenting complex data and strategies clearly to technical and non-technical stakeholders.A strong passion for games and a deep intuition for what makes a strategy game engaging and profitable.Comfortable with ambiguity and able to make high-impact decisions under pressure.Nice-to-have abilities to impress usExperience working on a globally launched game with multiple languages/regions.Direct experience with CRM or in-game messaging platforms.Prior experience as a game designer or product manager focused specifically on feautres like events, battle passes, or monetization systems.Why You'll Love Working With UsA Global Team, A Shared PurposeOur strength lies in our diversity. With over 30 nationalities represented across our two locations, we’re united by a shared passion for strategy games and a bold vision for the future. We celebrate what makes each of us unique – our perspectives, our stories, and the paths that led us here.Work Your WayWhether you're crafting code from a harbor-view desk in Hamburg or fine-tuning design details under the Maltese sun, we support flexible hybrid work models that empower you to do your best work – wherever you are.Grow With UsAt Twin Harbour, your journey matters. Our Career Path Framework and mentorship culture provide the clarity and feedback you need to take the next step – whether you’re deepening your expertise or branching into new disciplines. We invest in your growth with language courses, e-learning platforms, and support for conferences and training.We’re Human FirstWe believe that great teams are built on trust, respect, and good humor. From game nights to casual drinks, quiz nights, and karaoke, we don’t just work together – we connect, play, and support each other like a true crew.Join Twin Harbour InteractiveWhere Strategy Meets Vision.Twin Harbour Interactive is a global strategy game powerhouse, shaping the future of long-term multiplayer gaming. With offices in Hamburg and Malta, we design strategy games that bring people together – across borders and generations.Whether you’re an expert tactician or an imaginative world-builder, there’s a place here for you to grow, thrive, and leave your mark.