Team Lead – IT Support
vor 2 Wochen
Your missionWe’re looking for a Team Lead IT Support (f/m/d) who combines strong leadership skills with deep technical expertise and a passion for customer excellence. You’ll lead and develop our growing IT Support team, ensuring that every customer interaction reflects deeploi’s promise: IT as a Service – not as a struggle. In this role, you’ll be responsible for building, mentoring, and scaling a high-performing team, improving support processes, and driving operational excellence through data, structure, and empathy. You’ll work closely with IT Operations, Product, and Engineering to continuously enhance our support experience, automate workflows, and define what world-class IT support means for SMBs across Europe. YOUR RESPONSIBILITIESLead and develop the team: Build, coach, and empower a high-performing IT Support team through regular 1:1s, clear goals, and continuous feedback.Ensure smooth operations: Oversee daily support performance, prioritize requests, and ensure fast, professional responses across all channels.Drive efficiency & quality: Define workflows, responsibilities, and escalation paths (L1–L3), while optimizing processes and automation for speed and accuracy.Own performance metrics: Set and track clear KPIs, monitor trends, and use insights to improve service quality and customer satisfaction.Collaborate cross-functionally: Work closely with Product, Engineering, and IT Operations to enhance support tools, processes, and product integration.Plan & scale the team: Forecast capacity, manage hiring with Talent Acquisition, and ensure coverage of all critical IT support domains.Innovate & evolve: Challenge the status quo, introduce new tools and best practices, and help shape the long-term vision for IT Support 2.0.Your profile5+ years of experience in IT Support, IT Administration, or similar, including 2+ years in a leadership role.Proven people management skills — you lead with empathy, clarity, and accountability.Strong technical background across MDMs, MacOS, Windows, Google Workspace, and/or M365.Confident in process design, SLA management, and KPI tracking.Excellent problem-solving, communication, and interpersonal skills.Hands-on mentality — you lead by example and stay close to the team and the customer.Fluent in English; German is a plus.Why us?Join the IT revolution — we’re a fast-growing B2B SaaS startup backed by Atomico, Cherry among others.High-impact role with direct influence on product, process, and customer experience.Attractive compensation package including a VSOP plan.High ownership and autonomy from day one.Hybrid setup in Munich or Berlin, with benefits like Urban Sports Club, public transport ticket, and Swapfiets.A team culture that’s ambitious, open, and fun — where people care deeply about what they build.About usMake millions of people work better every day.We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
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Team Lead – IT Support
Vor 6 Tagen
Munich, Bayern, Deutschland deeploi GmbH Vollzeit 60.000 € - 120.000 € pro JahrYour missionWe're looking for a Team Lead IT Support (f/m/d) who combines strong leadership skills with deep technical expertise and a passion for customer excellence. You'll lead and develop our growing IT Support team, ensuring that every customer interaction reflects deeploi's promise: IT as a Service – not as a struggle. In this role, you'll be...
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Team Lead – IT Support
Vor 6 Tagen
Munich, Bayern, Deutschland deeploi Vollzeit 60.000 € - 120.000 € pro JahrYour missionWe're looking for aTeam Lead IT Support (f/m/d)who combines strong leadership skills with deep technical expertise and a passion for customer excellence.You'll lead and develop our growing IT Support team, ensuring that every customer interaction reflects deeploi's promise: IT as a Service – not as a struggle.In this role, you'll be responsible...
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Level 2 Support Team Lead
Vor 6 Tagen
Munich, Bayern, Deutschland HAWK Vollzeit 60.000 € - 120.000 € pro JahrAbout UsHawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...
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Level 2 Support Team Lead
Vor 6 Tagen
Munich, Bayern, Deutschland Hawk Vollzeit 90.000 € - 120.000 € pro JahrAbout Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...
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Level 2 Support Team Lead
Vor 6 Tagen
Munich, Bayern, Deutschland 8cd0ee84-6e93-4439-a55e-845f40ff740b Vollzeit 70.000 € - 100.000 € pro JahrAbout UsHawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...
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Team Lead Customer Support
Vor 5 Tagen
Munich, Bayern, Deutschland ClearOps Vollzeit 60.000 € - 80.000 € pro JahrYour mission About ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive,...
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IT Team Lead
vor 1 Woche
Munich, Deutschland Page Personnel VollzeitSuper Möglichkeit! Derzeit suchen wir für unseren Kunden im Münchner Norden einen ITTeam Lead (m/w/d). Es erwartet Sie eine moderne IT-Landschaft und ein herausforderndes Tätigkeitsumfeld. Disziplinarische und fachliche Führung des Teams Steuerung der externen Partner für Support- und Workplace-Themen Lifecycle-Management von Clients (PCs, Apple,...
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IT Support Team Lead
vor 2 Wochen
Munich, Deutschland deeploi GmbH VollzeitÜber das Unternehmen Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein,...
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IT Support Team Lead
vor 2 Wochen
Munich, Deutschland deeploi GmbH VollzeitÜber das Unternehmen Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein,...
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IT Support Team Lead
vor 2 Wochen
Munich, Deutschland deeploi GmbH VollzeitÜber das Unternehmen Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein,...
