IT Support Team Lead
vor 2 Wochen
Über das Unternehmen Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um Unternehmen eine reibungslose und sichere digitale Arbeitswelt zu ermöglichen. Hier findest du die Chance, einen echten Unterschied zu machen und deine Fähigkeiten voll zu entfalten. What we offer Join the IT revolution - we're a fast-growing B2B SaaS startup backed by Atomico, Cherry among others High-impact role with direct influence on product, process, and customer experience Attractive compensation package including a VSOP plan High ownership and autonomy from day one Hybrid setup in Munich or Berlin, with benefits like Urban Sports Club, public transport ticket, and Swapfiets A team culture that's ambitious, open, and fun - where people care deeply about what they build What you will do You lead and develop a team of 10 IT Support Agents by building, coaching, and empowering a high-performing IT Support team through regular 1:1s, clear goals, and continuous feedback You ensure smooth operations by overseeing daily support performance, prioritizing requests, and ensuring fast, professional responses across all channels You drive efficiency and quality by defining workflows, responsibilities, and escalation paths (L1-L3), while optimizing processes and automation for speed and accuracy You own performance metrics by setting and tracking clear KPIs, monitoring trends, and using insights to improve service quality and customer satisfaction You collaborate cross-functionally by working closely with Product, Engineering, and IT Operations to enhance support tools, processes, and product integration You plan and scale the team by forecasting capacity, managing hiring with Talent Acquisition, and ensuring coverage of all critical IT support domains Who you are You have 5+ years of experience in IT Support, IT Administration, or similar, including 2+ years in a leadership role You possess proven people management skills, leading with empathy, clarity, and accountability You have a strong technical background across MDMs, MacOS, Windows, Google Workspace, and/or M365 You are confident in process design, SLA management, and KPI tracking You excel in problem-solving, communication, and interpersonal skills You have a hands-on mentality, leading by example and staying close to the team and the customer
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Team Lead – IT Support
Vor 6 Tagen
Munich, Bayern, Deutschland deeploi GmbH Vollzeit 60.000 € - 120.000 € pro JahrYour missionWe're looking for a Team Lead IT Support (f/m/d) who combines strong leadership skills with deep technical expertise and a passion for customer excellence. You'll lead and develop our growing IT Support team, ensuring that every customer interaction reflects deeploi's promise: IT as a Service – not as a struggle. In this role, you'll be...
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Team Lead – IT Support
Vor 6 Tagen
Munich, Bayern, Deutschland deeploi Vollzeit 60.000 € - 120.000 € pro JahrYour missionWe're looking for aTeam Lead IT Support (f/m/d)who combines strong leadership skills with deep technical expertise and a passion for customer excellence.You'll lead and develop our growing IT Support team, ensuring that every customer interaction reflects deeploi's promise: IT as a Service – not as a struggle.In this role, you'll be responsible...
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Team Lead – IT Support
vor 2 Wochen
Munich, Deutschland deeploi GmbH VollzeitYour missionWe’re looking for a Team Lead IT Support (f/m/d) who combines strong leadership skills with deep technical expertise and a passion for customer excellence. You’ll lead and develop our growing IT Support team, ensuring that every customer interaction reflects deeploi’s promise: IT as a Service – not as a struggle. In this role,...
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Level 2 Support Team Lead
Vor 6 Tagen
Munich, Bayern, Deutschland HAWK Vollzeit 60.000 € - 120.000 € pro JahrAbout UsHawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...
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Level 2 Support Team Lead
Vor 6 Tagen
Munich, Bayern, Deutschland Hawk Vollzeit 90.000 € - 120.000 € pro JahrAbout Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...
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Level 2 Support Team Lead
Vor 6 Tagen
Munich, Bayern, Deutschland 8cd0ee84-6e93-4439-a55e-845f40ff740b Vollzeit 70.000 € - 100.000 € pro JahrAbout UsHawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by...
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Team Lead Customer Support
Vor 5 Tagen
Munich, Bayern, Deutschland ClearOps Vollzeit 60.000 € - 80.000 € pro JahrYour mission About ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive,...
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IT Team Lead
vor 1 Woche
Munich, Deutschland Page Personnel VollzeitSuper Möglichkeit! Derzeit suchen wir für unseren Kunden im Münchner Norden einen ITTeam Lead (m/w/d). Es erwartet Sie eine moderne IT-Landschaft und ein herausforderndes Tätigkeitsumfeld. Disziplinarische und fachliche Führung des Teams Steuerung der externen Partner für Support- und Workplace-Themen Lifecycle-Management von Clients (PCs, Apple,...
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IT Support Team Lead
vor 2 Wochen
Munich, Deutschland deeploi GmbH VollzeitÜber das Unternehmen Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein,...
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IT Support Team Lead
vor 2 Wochen
Munich, Deutschland deeploi GmbH VollzeitÜber das Unternehmen Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein,...
