Pega Lead Business Analyst

vor 13 Stunden

Frankfurt, Deutschland WLG Vollzeit

Would you like to join a leading Digital Solution Company and contribute to innovative solutions that are built on a daily basis?Hybrid work: 1–2 days/week onsiteLanguages: Fluent German & English RequiredSummaryThe Lead Business Analyst is responsible for gathering, analyzing, and documenting business requirements for Pega CDH initiatives. This role ensures clarity, feasibility, and traceability across the lifecycle, bridging business stakeholders and technical teams.Key ResponsibilitiesRequirements Gathering & Analysis Conduct workshops to capture business goals, customer journeys, and personalization needs Document functional requirements: eligibility, suitability, engagement policies, arbitration, treatments Translate business needs into clear user stories and acceptance criteria Solution Design Support Collaborate with architects on action structures, strategies, and data requirements Create functional specifications, process flows, wireframes, and interface definitions Validate solutions with business and technical teams UAT & Release Support Prepare UAT plans, scenarios, and test data Support business testers during UAT Manage issue triage and requirement refinement Documentation & Client Support Maintain requirements traceability and reference documentation Provide functional support for production issues and enhancements Required Skills & Experience 5–8 years of business analysis experience (CRM/MarTech preferred) Strong experience in functional documentation & process flows Solid understanding of SDLC, Agile, and user-centered design Excellent communication and facilitation capabilities Preferred Experience with Pega CDH or similar decisioning/marketing platforms SQL knowledge Personal AttributesDetail-oriented, analytical, organized, collaborative, and able to simplify complex concepts.

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