Teamleiter:in - IT Services

Team Leader - IT ServicesYour working environmentIn the "Supporting Functions" sector, you may not come into direct contact with our products, but with your specialist knowledge you will make a significant contribution to ensuring that our company runs smoothly. Only with colleagues from these structured, efficient and supportive departments such as HR, Accounting, Controlling, IT and Communications is it possible for us to excel and achieve our goals as a company.Your tasksAs a manager in this area, you will actively shape the provision and operation of modern end devices such as notebooks, tablets and PCs and ensure that our colleagues can work reliably and securely at all times.In times of rapid technological developments and growing demands on IT security and user-friendliness, you have a direct influence on how efficient and future-proof our IT services are.As Team Leader - IT Services, you willManage a team professionally and disciplinary and develop your employees according to the global ASML guidelinesPlan, manage and prioritize the tasks in IT End User Support and assign and process tickets in 1st, 2nd and 3rd level supportInstall, configure and maintain client systems and perform simple tasks in Active Directory administration (e.g. password resets, user administration)Train new employees in IT end-user support and be available as a central point of contactAdminister VDI/Citrix environments as well as networks and switches and solve technical challenges independentlyCoordinate external service providers and suppliers and be responsible for contract and license managementSupport IT projects, especially in the area of special hardware and client systemsCreate and maintain documentation and guidelines as well as coordinate processes with the global ASML end-user service and integrate them locallyYour qualificationYou have a degree in computer science, business informatics or a comparable qualification, alternatively you have many years of professional experienceYou have proven experience in IT helpdesk or end-user servicesYou have sound knowledge in the installation, configuration and analysis of IT systemsYou are very familiar with Windows operating systems and hardware in the peripheral and client areaYou have in-depth knowledge of end-user system infrastructures, especially in the areas of networks, IT security and cloud computingYou have knowledge of data protection and are familiar with relevant regulations such as the GDPRYou are fluent in written and spoken German and EnglishYour skillsYou have strong leadership and organizational skills and know how to lead and develop a team in a targeted mannerYou are able to coordinate several projects at the same time without losing trackYou have outstanding communication skills, both in dealing with your team and with internal and external stakeholdersYou are solution-oriented and decisive, even in challenging situationsYou have a high degree of personal responsibility and self-organizationYou have a good feel for process optimization and actively contribute suggestions for improvementWhat we offer youA future-proof job with the innovation leader in the semiconductor industry in Berlin-NeuköllnRemuneration according to company collective agreement (with IG Metall) incl. 13th monthly salary and variable remuneration componentsCollectively agreed working hours: 35 hours/weekAttractive bonuses in the shift modelReimbursement of relocation costs for you and your familyIndividual training and development opportunitiesAccess to organized childcare and vacation careHealth and sports offer (e.g. subsidized sports activities, health days, company doctor, free vaccinations, etc.)Mobility allowance for BVG company ticket or bicycleDiversity and inclusionEqual opportunity is a core value for ASML as an employer because we believe that diversity and inclusion are driving forces for the success of our company.We respect and promote all applicants and employees regardless of their ethnicity, skin color, religious affiliation, gender, age, nationality, disabilities, sexual orientation or gender identity.#BePartOfProgress