IT-Servicemanager*in (m/w/div)

For the User Services department, several positions are to be filled as soon as possible asIT Service Manager (m/f/div)Location: BerlinApplication deadline: 31.12.2025Employment: Full-time(part-time is generally possible)Starting date: ImmediatelyAusschreibungsnummerRemuneration: Bes. Gr. A 11 BBesOE11 TV EntgO-DRVField of activity"DRV Bund IT" is the service provider for the German Federal Pension Insurance and develops and operates a complex IT system landscape in close coordination with the customer. Our IT specialist domain User Services bundles all services relating to the modern IT workplace, including hardware and software equipment, and thus ensures stable and efficient IT for around 27,000 employees of the DRV Bund. As the central interface between the IT department and users, we are the internal service provider for the development and definition of standards for IT end devices within the DRV Bund.Your tasksResponsible management and monitoring of IT service providers in the context of difficult contractual relationships and SLAs - including escalation management and continuous performance optimizationApplying and continuously improving a standardized service management process, ideally according to ITIL, taking into account applicable framework conditionsAdvise and support the higher management level and experts in the further development of service management as a central control function and the optimization of standards, processes and quality indicatorsCollecting and analyzing key figures and deriving and implementing measuresInterface management between internal departments, stakeholders and external partnersSupporting internal departments with regard to service processes and optimization potentialYour profileSuccessfully completed university education (Bachelor, Diploma FH) in IT or economics or completed vocational training in IT or business or an equivalent qualification (e.g. IT-specific qualification) or comparable several years of practical experience in the field of economics or ITSound knowledge of service managementKnowledge and practical experience in IT service management, ideally according to ITILGood knowledge of project and quality managementConfident handling of IT systems and digital toolsHigh service orientation, strong communication, organizational and analytical skills and ability to work in a teamGood negotiating skills and a high level of solution orientation round off your profileWe offer youAn interesting and varied job with all the benefits of a large public employerA structured induction and very extensive training and development opportunitiesFamily-friendly, flexible and service-oriented working time modelsThe health of our employees is important to us. We support the practical implementation of occupational health management in everyday working lifeFurther informationWe will conduct interviews with shortlisted applicants to fill the position.People with a severe disability or equivalent within the meaning of Sectionand (3) SGB IX will be given preferential consideration if equally qualified.This job advertisement relates to an area in which women are underrepresented within the meaning of the Federal Equal Opportunities Act.Deutsche Rentenversicherung Bund has set itself the goal of promoting the careers of women. We therefore welcome applications from women with particular interest.We welcome applications from people of all nationalities.We look forward to receiving your applicationYour contact personKarina Urich will be happy to answer any questions you may have atPhoneEmail