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Operations Coordinator
vor 2 Monaten
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Process Optimization Specialist. In this role, you will be responsible for ensuring the optimal internal process organization, reviewing and adapting processes, service standards, and work instructions in the Operations department.
Key Responsibilities
- Ensure the optimal internal process organization
- Review and adapt processes, service standards, and work instructions in the Operations department
- Act as a processual contact person for external service partners, including 2nd level support
- Coordinate with relevant interfaces to system functions, system errors, and corrections, presenting solutions
- Conduct tests for newly introduced systems and processes, including documentation
- Participate in and contribute to projects
About You
We are looking for a candidate with a completed commercial education and relevant work experience in the Contact Center/Consolidator area with a focus on line flights. Ideally, you have extensive knowledge of automation processes, GDS, and IBE.
Requirements
- Completed commercial education
- Relevant work experience in the Contact Center/Consolidator area with a focus on line flights
- Extensive knowledge of automation processes, GDS, and IBE
- Fluent German language skills, ideally also fluent English language skills
- High communication skills and diplomatic demeanor
- High quality awareness and ability to organize well
- High learning readiness and good analytical skills
- Structured, result-oriented, and self-reliant work style
About Us
We offer an attractive and future-oriented work environment, a challenging and varied job, a pleasant working atmosphere in a sympathetic team, and a competitive salary, including vacation and Christmas pay. We also offer age-related pension benefits, the possibility of working mainly mobile, attractive travel benefits, TUI Workwide – work up to 6 weeks at your holiday destination, regular team events and company celebrations, a qualified onboarding process, training, and development opportunities, employer contributions to Qualitrain/EGYM Wellpass, and a discounted Germany ticket.
