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Executive Manager Customer Service

vor 2 Monaten

SulzbachRosenberg, Bayern, Deutschland 2Spicy Entertainment GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Executive Manager Customer Service to join our team at 2Spicy Entertainment GmbH. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.

Key Responsibilities
  • Customer Service Leadership: Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
  • Customer Experience Strategy: Develop and implement customer experience strategies to drive customer satisfaction and loyalty.
  • Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness in customer service delivery.
  • Training and Development: Provide training and development opportunities to customer service representatives to enhance their skills and knowledge.
  • Customer Communication: Develop and implement effective customer communication strategies to ensure timely and accurate responses to customer inquiries.
  • Performance Management: Manage customer service performance metrics to ensure high levels of customer satisfaction and loyalty.
Requirements
  • Education: Bachelor's degree in a related field, such as hospitality or customer service.
  • Experience: Minimum 3 years of experience in a customer service leadership role.
  • Skills: Excellent communication and interpersonal skills, ability to lead and motivate a team, and strong analytical and problem-solving skills.
  • Language: Fluency in English and German, with additional languages a plus.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and dynamic team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.