Executive Manager Customer Service Lead

vor 3 Wochen


SulzbachRosenberg, Bayern, Deutschland 2Spicy Entertainment GmbH Vollzeit
Job Description

We are seeking a highly skilled and experienced Executive Manager Customer Service to join our team at 2Spicy Entertainment GmbH. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our guests.

Key Responsibilities
  • Lead and manage the customer service team to ensure excellent customer service and support.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Director of Customer Service to achieve customer service goals and objectives.
  • Provide training and development opportunities for customer service team members.
  • Monitor and analyze customer feedback and make recommendations for improvement.
  • Ensure compliance with customer service standards and policies.
Requirements
  • Proven experience in customer service management, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • Fluency in German and English.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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