Field Service Engineer

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland SPT Labtech Vollzeit
About the Role

We are seeking a highly motivated and experienced Field Service Engineer to join our team in Germany. As a Field Service Engineer, you will be responsible for scheduling and performing territory service work, ensuring a high degree of customer satisfaction.

Key Responsibilities:

  • Scheduling and performing territory service work, including on-site installation and preventative maintenance.
  • Responsible for account management, ensuring a high degree of customer satisfaction.
  • Performing reactive territory repair visits.
  • Being available to travel at short notice to support other Field Service Engineers when needed.
  • Timely completion of all required documentation.
  • Communicating any product quality issues to the appropriate persons.
  • Working closely with the Sales team and the Field Applications Specialists.

About You:

  • Exceptional time management skills and ability to prioritize workload.
  • Self-motivated team player with a strong customer focus.
  • Previous experience working with sample management or liquid handling equipment is advantageous.
  • Ability to travel on short notice, with at least 70% of travel time.
  • Previous experience with electro-mechanical and automated systems, ideally within the life sciences or pharmaceutical sectors.
  • Strong communication skills and a proactive approach to workload.
  • Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering.
  • Valid Passport.

Our Commitment to You:

We offer a competitive salary package and comprehensive benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus. We prioritize supporting our employees' diverse needs as we strive for excellence together.

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