Campervan Service Representative
vor 2 Wochen
About Indie Campers
We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
As a Campervan Service Representative, you'll be the face of our company, reporting directly to the Branch's Operations Supervisor. Your goal will be to ensure an outstanding level of customer service, maintain our fleet of campervans in top condition, and take ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
Key Responsibilities:
- Handling incoming reservations, welcoming guests, and taking care of check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitoring maintenance and repairing needs;
- Registering guests, monitoring stock, and processing payments;
- Handling complaints and troubleshooting emergencies.
Requirements:
- You're a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
- You're fluent in English (mandatory) with German being highly valued;
- You're eligible to work in France, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
- You're available to work on weekends and public holidays;
- You're a responsible person who takes your work seriously and can be relied upon;
- You're well-organized and good at solving problems.
Indie Commitment:
- Being part of a young, fast-growing, and innovative company where you make a difference;
- Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand.
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