Deputy Boutique Manager

vor 1 Monat

Düsseldorf, Nordrhein-Westfalen, Deutschland Cartier Vollzeit
Key Responsibilities

As a Deputy Boutique Manager at Cartier, you will be responsible for creating a positive and productive boutique environment that fosters a highly collaborative network among team members. Your key responsibilities will include:

  • Managing and developing the boutique team, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
  • Overseeing the day-to-day operations of the boutique, including back office and administration tasks.
  • Implementing and monitoring brand and boutique policies, procedures, and guidelines.
  • Assisting the Boutique Manager in achieving sales objectives and optimizing boutique performance.
  • Developing and strengthening relationships with existing clients, encouraging repeat business and referrals.
Boutique Performance

You will be responsible for analyzing sales data and customer behavior to identify areas for improvement and develop strategies to increase sales and customer satisfaction. Your key responsibilities will include:

  • Assisting the Boutique Manager in making a diagnosis of the boutique's performance, identifying areas for improvement and developing action plans to achieve brand and boutique targets.
  • Leading the implementation and monitoring of boutique action plans, ensuring that they are aligned with brand and boutique objectives.
  • Assisting the Boutique Manager in optimizing boutique quantitative and qualitative performance, including the breakdown of all boutique targets into monthly, daily, and individual targets.
Client Relationship and Portfolio Development

You will be responsible for developing and maintaining strong relationships with existing clients, identifying new business opportunities and growing the boutique's client portfolio. Your key responsibilities will include:

  • Acting as an ambassador of the Maison, supporting the Boutique Manager in enlarging the boutique's client portfolio, growing loyalty, and building direct contacts with new clienteles and VIPs.
  • Mastering a strong knowledge of the boutique's clienteles and assessing local market opportunities, assisting the Boutique Manager in developing a proactive and effective client development strategy.
  • Actively contributing to the organization and coordination of clients' treatments and boutique events.
Requirements

To be successful in this role, you will need:

  • 5-7 years of experience in selling luxury items, ideally in the jewelry and/or watch industry, plus relevant management experience.
  • Excellent communication skills in German and English.
  • Strong leadership skills and a keen sense for our customers.
  • Excellent analytical, organizational, and interpersonal communication skills.
  • Resilient team player with a confident, open, and appropriate demeanor.
  • Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management program.

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