Deputy Boutique Manager

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Cartier Vollzeit
Key Responsibilities

As a Deputy Boutique Manager at Cartier, you will be responsible for creating a positive and productive boutique environment that fosters a highly collaborative network among team members. Your key responsibilities will include:

  • Managing and developing the boutique team, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
  • Overseeing the day-to-day operations of the boutique, including inventory management, visual merchandising, and sales performance.
  • Collaborating with the Boutique Manager to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall boutique experience.
  • Ensuring that all team members are knowledgeable about Cartier's products, services, and policies, and that they provide exceptional customer service at all times.
  • Monitoring and analyzing sales performance, customer feedback, and other key metrics to identify areas for improvement and develop strategies to address them.
Boutique Operations and Administration

You will be responsible for overseeing the back office and administration of the boutique, including:

  • Managing boutique expenses and ensuring that all financial reports are accurate and up-to-date.
  • Implementing and monitoring all brand and boutique policies, procedures, and guidelines.
  • Ensuring that all team members are aware of and comply with Cartier's policies and procedures.
  • Participating in the setup and breakdown of the boutique, including visual merchandising and inventory management.
Boutique Performance

You will be responsible for assisting the Boutique Manager in analyzing sales performance, customer feedback, and other key metrics to identify areas for improvement and develop strategies to address them. Your key responsibilities will include:

  • Assisting the Boutique Manager in developing and implementing strategies to drive sales growth, improve customer satisfaction, and enhance the overall boutique experience.
  • Monitoring and analyzing sales performance, customer feedback, and other key metrics to identify areas for improvement and develop strategies to address them.
  • Collaborating with the Boutique Manager to develop and implement visual merchandising and inventory management strategies to drive sales growth and improve customer satisfaction.
Client Relationship and Portfolio Development

You will be responsible for developing and maintaining strong relationships with Cartier's clients, including:

  • Acting as an ambassador for Cartier and supporting the Boutique Manager in developing and maintaining strong relationships with clients.
  • Mastering a strong knowledge of Cartier's products, services, and policies, and using this knowledge to provide exceptional customer service and drive sales growth.
  • Assisting the Boutique Manager in developing and implementing strategies to drive sales growth, improve customer satisfaction, and enhance the overall boutique experience.
Requirements

To be successful in this role, you will need:

  • 5-7 years of experience in selling luxury items, ideally in the jewelry and/or watch industry, plus relevant management experience.
  • Excellent communication skills in German and English.
  • Strong leadership skills and a keen sense for our customers.
  • Excellent analytical, organizational, and interpersonal communication skills.
  • Resilient team player with a confident, open, and appropriate demeanor.
  • Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management program.

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