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IT Support Specialist

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland Ratbacher GmbH Vollzeit
Überblick:
Unser Kunde, ein renommierter Anbieter im Bereich der hochwertigen Konsumgüter, legt großen Wert auf die Zufriedenheit seiner Kunden und entwickelt individuelle Lösungen, die den Bedürfnissen der Nutzer gerecht werden.

Position:
Aktuell wird ein IT Support Engineer (m/w/d) für den First Level Support gesucht. In dieser Rolle sind Sie verantwortlich für die Unterstützung der Anwender bei technischen Anfragen und Problemen.

Aufgaben:
1. Entgegennahme und Bearbeitung von Supportanfragen.
2. Analyse und Lösung von IT-Problemen.
3. Dokumentation der Supportfälle.
4. Unterstützung bei der Implementierung neuer Systeme.

Qualifikationen:
Erforderlich sind Kenntnisse in der IT-Technologie sowie eine serviceorientierte Denkweise. Sie sollten in der Lage sein, komplexe technische Informationen verständlich zu kommunizieren.

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