Client Services Representative
Vor 6 Tagen
Company Overview: Ingersoll Rand is dedicated to fostering a diverse workforce that mirrors the community. We are an equal opportunity employer, welcoming all qualified candidates without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristics protected by applicable laws, rules, and regulations.
Key Responsibilities:
- Accurate processing of customer orders and inquiries.
- Monitoring delivery timelines, conditions, inventory levels, pricing, and more.
- Generating order confirmations and other related documentation.
- Preparing necessary documents for production and warehouse operations.
- Clarifying and issuing invoices, credit notes, and applicable discounts.
- Drafting quotations for systems and original parts, ensuring adherence to technical and financial guidelines.
- Coordinating with various departments to resolve missing information.
- Determining necessary information for quotation preparation independently.
- Collaborating within the team and assuming additional responsibilities as needed.
- Managing a dedicated customer base effectively.
- Overseeing the initiation and follow-up of new customer installations.
- Tracking the implementation of new parts.
- Conducting compliance checks and consulting with the legal department when required.
- Maintaining pricing accuracy in the 'proAlpha' ERP system.
- Organizing and filing quotation and order documents systematically.
- Storing customer and quotation information securely.
- Reporting in accordance with supervisor directives.
- Providing technical support via phone and email, primarily in English and German, in collaboration with engineering or field service as necessary.
- Communicating technical details to customers and internal teams.
- Ensuring effective customer engagement and support.
- Assisting with promotional campaigns and customer outreach.
- Addressing customer complaints professionally.
- Supporting marketing efforts with price adjustments and related tasks.
- Occasional customer visits and participation in trade events.
Qualifications:
- Completed commercial training (industrial clerk) with relevant technical experience.
- A minimum of three years of professional experience post-training.
- Strong teamwork abilities.
- Proficient in English.
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