Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Rosenheim, Bayern - Steelcase
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IT Support Specialist
vor 2 Monaten
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Steelcase. As a frontline representative, you will be responsible for providing high-performance IT support to our employees and business partners.
Key Responsibilities:
- Provide technical support and consulting services to employees and business partners.
- Install, configure, and troubleshoot hardware and software systems.
- Manage and maintain the hardware and software technology products, including troubleshooting throughout the technology value stream.
- Support end-user workplace devices, including laptops, desktops, printers, scanners, copiers, phones, multimedia display screens, and video projectors.
- Understand the local network topology and provide basic hands-on support to the Network team.
- Enforce the Steelcase desktop standards (OS & applications standards).
- Evaluate, install, set up, and manage software products included in the basic desktop system configuration.
- Handle user IT incidents and requests via Service-Now software call tracking system according to procedures.
- Update each incident/request being worked on in the tracking system with details and/or progress towards resolution.
- Ensure that users are kept informed of the progress and closure of their incidents/requests through the appropriate channels.
- Manage all incidents according to established procedures and follow the Steelcase IT policy standards.
- Install and configure new user equipment (laptops, tablets, and mobile phones) and ensure applications and procedures specific to Steelcase are followed.
- May have responsibility for special assignments such as offering technical support for various events and providing technical writing and documentation.
Requirements:
- Empathetic and consultative approach towards all Steelcase employees or business partners.
- Ability to build relationships and trust in order to grow technical competency by working with Engineers, IT Architects, and Management.
- Self-learner who keeps abreast of the latest technology advancements in the enterprise and consumer space while abiding by all internal control and compliance practices.
- Proactively finds ways to automate routine tasks and has holistic thinking with a focus on integration and value add.
Preferred Qualifications:
- Higher education graduate.
- 0-2 years experience in a similar field (technical field support preferred).
- Knowledge of Microsoft programs: Word, Excel, ServiceNow.
- Advanced English and German.
