EMEA Service Lead

Vor 6 Tagen

Quickborn, Schleswig-Holstein, Deutschland Leica Biosystems Vollzeit

Job Summary

The EMEA Service Lead for Leica Biosystems is responsible for providing technical assistance and troubleshooting for capital equipment issues, while improving overall department efficiency and performance. This role is part of the Global Service Organization located in Germany and will be on-site.

Key Responsibilities

  • Utilize daily management activities and KPIs to monitor progress and continuously improve service center operations and operational efficiencies.
  • Help to define and execute project scope, goals and deliverables in coordination with management and key stakeholders.
  • Lead and support the execution of Environmental Health and Safety projects for service in support of site goals.
  • Effectively and efficiently conduct repairs in accordance with prescribed repair procedures.

Requirements

  • Associate's degree in engineering, technology or business is required.
  • Several years' experience in a service or manufacturing environment required.
  • Knowledge with ERP systems required with specific proficiency in SAP preferred.
  • Demonstrated experience in taking initiative and concern for planning, time utilization, and cost containment.
  • Excellent communication skills, both written and verbal combined with strong leadership skills and the ability to gain followership and drive results through setting expectations and building a results-driven culture.
  • Action-oriented individual who is highly proactive at solving problems, working collaboratively and obtaining results.
  • 10% travel with a mix of domestic and international locations
  • Fluent in German and in English

Preferred Qualifications

  • Previous experience in the medical device industry and familiarity with FDA-regulated environments would be a plus.

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