Customer Success Manager DACH

vor 4 Wochen

Berlin, Berlin, Deutschland FACT-Finder Holding GmbH Vollzeit
Your Mission

We are seeking a highly skilled Customer Relationship Manager to join our team in the DACH region. As a key member of our customer success team, you will be responsible for building and nurturing long-term relationships with our clients, delivering tailored solutions to help them achieve their e-commerce goals and KPIs.

Your Profile
  • 3+ years of experience in customer success, sales-driven roles, or a related field, preferably in an enterprise environment.
  • Strong customer-centric mindset with excellent consultative selling and negotiation skills.
  • Resilient and experienced in managing enterprise-level customers, with a proactive approach to identifying opportunities and risks.
  • Tech-savvy, with a solid understanding of e-commerce and the ability to set strategic priorities.
  • A collaborative team player known for empathy, reliability, and a positive attitude.
  • Self-motivated, persuasive, and professionally polished in all interactions.
  • Fluent in both English and German.
Why Work with Us
  • Join a dynamic scale-up with a market-leading product and ambitious growth plans.
  • Thrive in an agile environment with a flat organisational structure and open, diverse culture.
  • Enjoy flexible working hours.
  • Get equipped with the latest tech tools to excel in your role.
  • Invest in your personal development with access to platforms like Udemy.
About Us

FactFinder is the European leader in eCommerce product discovery and search. Using authentic intelligence, our unique combination of artificial and human intelligence understands every shopper's intent from the first click – increasing conversions and boosting revenues by over 30%.

For over two decades, FactFinder has been trusted to support billions of search queries a year, for thousands of B2B and B2C brands including Intersport, White Stuff, OBI, Stihl, and MyTheresa. FactFinder is headquartered in Germany, with offices in Berlin, London and Stockholm. Visit https://www.factfinder.com for more information.

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