Aktuelle Jobs im Zusammenhang mit Customer Onboarding Specialist - Elsenfeld, Bayern - SYNCREON


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    Elsenfeld, Deutschland Syncreon Vollzeit

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Customer Onboarding Specialist

vor 2 Monaten


Elsenfeld, Bayern, Deutschland SYNCREON Vollzeit
About the Role

DPW Logistics is seeking a highly skilled Customer Onboarding Manager to join our team in Elsenfeld, Germany. As a key member of our operations team, you will be responsible for ensuring a seamless onboarding experience for our customers, from initial sign-up to activation.

Key Responsibilities
  • Manage the customer onboarding process, ensuring timely and efficient activation.
  • Collaborate with cross-functional teams to resolve technical issues and provide exceptional customer support.
  • Develop and implement effective onboarding strategies to drive customer success.
  • Conduct product demos and training sessions to educate customers on our services.
  • Collect and analyze customer feedback to inform process improvements.
  • Review client applications to determine suitability for our services.
  • Oversee customer account setup and implementation.
  • Provide exceptional customer service to ensure high satisfaction rates.
Requirements
  • 2+ years of experience in B2C e-commerce fulfillment or a related industry role.
  • Strong project management skills, with the ability to handle multiple projects simultaneously.
  • Fluency in both German and English is essential for effective communication with international clients and stakeholders.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Deep understanding of e-commerce fulfillment and the SME market.
About DP World

DP World is a leading global trade enabler, operating in over 70 countries worldwide. We strive to create a seamless supply chain that benefits our customers and communities. Our company culture values diversity, inclusivity, and employee growth.

We offer a competitive compensation package, including a market-competitive salary, benefits, and opportunities for professional development.