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Test and Support Specialist

vor 2 Monaten


Wuppertal, Nordrhein-Westfalen, Deutschland RIEDEL Communications Vollzeit
About the Role

Riedel Communications is seeking a highly skilled Test and Support Specialist to join our team. As a key member of our Service & Support team, you will be responsible for ensuring the quality and readiness of our wireless products used in broadcast and live applications.

Key Responsibilities
  • Develop, define, and execute release test cases and documentation in appropriate tools.
  • Document bugs in Jira and support our development teams with information.
  • Align explorative tests with the System Testing team and meet the needs of Pre-and After Sales Support, R&D, and Product Management.
  • Test new hard- and firmware for broadcast and live event applications prior to market release.
  • Learn new technologies and stay up-to-date with industry developments.
  • Prepare materials and conduct internal trainings to ensure support readiness of the Support teams.
  • Provide support to external and internal customers as a second-level expert or third-level support.
  • Participate in occasional business trips to collaborate with customers and colleagues.
Requirements
  • Successfully completed technical studies in electrical engineering, communications engineering, computer science, or audio engineering.
  • 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment market or RF technology.
  • Knowledge of wireless technologies and standards, including analog, DECT, 2.4GHz, Bluetooth, and others.
  • Ideal knowledge of IP networks, including LAN, VLAN, AES67, ptp, and network switches.
  • Practical experience in testing new hard- and software is a plus.
  • A 'test-to-break' attitude with a balance of detail orientation and business focus.
  • Precise work style with high self-presentation on quality.
  • Excellent communication skills and ability to collaborate with cross-functional teams.
  • Fluent English and German skills, with any additional language a plus.