Solution Architect
vor 3 Wochen
At PTC, we're revolutionizing the way companies operate by bridging the physical and digital worlds. Our software empowers businesses to improve operations, create better products, and empower people in all aspects of their work.
About the RoleWe're seeking a skilled Solution Architect to join our ALM team. As a key member of our team, you'll be responsible for driving implementation services, providing technical advisory services, and supporting field readiness and continuous improvement.
Key Responsibilities- Drive and support implementation services attachment to support ARR growth and long-term customer satisfaction through implementation excellence.
- Provide technical advisory services and mentorship for PTC partners.
- Support PTC's internal segment processes, the Partner Hub, and solicit feedback from the field for segment considerations.
- Develop documentation to support partners as they implement PTC ALM solutions.
- Provide segment-specific subject matter expertise in cross-functional initiatives.
- Share segment/industry-specific expertise throughout the technical community of practice.
- Act as an advisor on escalated accounts.
- Develop and present technical presentations and customized demonstrations of PTC Codebeamer to customers, prospects, and partners.
- Organize and support technical workshops based on customers' and partners' business needs.
- Consult on potential solutions and/or alternatives to key customer and partner challenges.
- Act as a technical project manager for customer projects, working with our partners, solution centers, and R&D.
- Analyze customers' processes and PTC solution value to support the use of core product in line with best practice guidance.
- Create technical documentation, including guides, best practices, and reference materials, to empower customers to make the most of our products in a scalable and efficient way.
- Investigate and resolve technical issues, working closely with the customer and our engineering teams to find effective solutions.
- Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software.
- Excellent relationship building capabilities, high-energy, and results-oriented with a customer-first mentality.
- Problem-solving and troubleshooting skills.
- First-class attention to detail, solution-finding.
- Excellent presentation skills.
- Excellent written and verbal communication skills in English is mandatory.
- Knowledge of the ALM space with associated technologies.
- Experience in programming languages (Java, C++, JavaScript, etc.).
- Experience in one of relational database technologies (Oracle, MySQL, PostgreSQL).
- Previous software consulting experience in the role of solution, technical, or application architect.
- Mechanical Engineering or Computer Science bachelor's degree/master's degree or equivalent.
- Minimum 5 years of professional experience in a similar role.
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