Global Mobility Expert

vor 3 Wochen

Berlin, Berlin, Deutschland Remote Vollzeit

Role Overview

As a Mobility Specialist at Remote, you will play a crucial role in ensuring the seamless delivery of immigration compliance services to our clients. This position offers a unique opportunity to impact the global employment landscape and contribute to the growth and success of our company.

Key Responsibilities

  • Provide strategic guidance to clients on immigration compliance, engaging directly with customers to understand their unique needs and challenges.
  • Oversee and ensure compliance of Remote's products and services with immigration laws.
  • Build strong relationships with clients and internal stakeholders through excellent communication and customer service skills.
  • Develop and manage in-house immigration services to enhance revenue, efficiency, and client satisfaction.
  • Prepare and process visa/work permit applications meticulously, ensuring a seamless customer journey.
  • Keep up-to-date with changes in immigration law and ensure compliance with these changes, maintaining internal documentation accurately.
  • Manage escalations, devise solutions, and guide stakeholders towards a timely resolution, maintaining a customer-centric perspective.
  • Provide tailored advice for specific travel requirements, navigate the immigration process, and act as the primary point of contact for business travel and sponsorship cases.
  • Efficiently use case management and billing systems to monitor case statuses, focusing on customer satisfaction.
  • Utilize immigration expertise to offer solution-oriented advice for complex client scenarios, ensuring a positive customer experience.

Requirements

  • Experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration.
  • A comprehensive understanding of immigration procedures and typical processes involved in ensuring immigration compliance.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable.
  • Demonstrated customer-facing experience, with strong communication skills and the ability to engage effectively with diverse client bases.
  • Experience working remotely is an advantage.
  • Fluency in English is mandatory, with fluency in Turkish required and German a plus.

Benefits

  • Competitive salary range: $24,650 USD - $27,700 USD.
  • Unlimited personal time off (minimum 4 weeks).
  • Quarterly company-wide day off for self-care.
  • Flexible working hours.
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

How You'll Work

We work asynchronously at Remote, allowing you to plan your schedule around your life and not around meetings. You will be empowered to take ownership and be proactive, defaulting to action instead of waiting. Your life-work balance is important, and you will be encouraged to put yourself and your family first, fitting work around your needs.

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