Tier II Help Desk Specialist
Vor 4 Tagen
The selected candidate will serve as a Tier II Help Desk Technician at the Marshall Center, providing IT Call Center and Help Desk support to GCMC participants and staff. The position requires a high level of technical expertise and customer service skills.
Key Responsibilities
• Manage Active Directory User Accounts and groups.
• Install and troubleshoot Government-approved IT equipment, operating systems, and COTS software.
• Demonstrate how to login to the network, save and retrieve files, and effectively use GCMC IT resources.
• Perform as an interface between Participants and SSD for all participant mobile devices.
• Provide Tier 1 support for GCMC sections, including Networking, Systems, DevOps, and Information Assurance.
• Ensure that all processes used by the Help Desk are thoroughly documented, consistently audited, and regularly improved.
Requirements
• Good English language skills (writing and speaking).
• Able to work within Germany and have lived in Germany for 1 year consecutively.
• Current CompTia Security+ certification.
• Physically able to lift equipment up to 40 pounds.
We offer support for the acquisition of the CompTia Security+ certification.
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