Customer Service Associate

vor 2 Wochen


Berlin, Berlin, Deutschland ShopBack Vollzeit
Customer Service Associate

At ShopBack, we're on a mission to make shopping more rewarding. As a Customer Service Associate, you'll be the first point of contact for our customers, addressing their queries promptly and effectively. Your role will involve managing our onsite feedback form, listening to customer feedback, and providing a best-response in line with our team's business objectives.

Key Responsibilities:
  • Manage customer inquiries and provide timely and effective responses
  • Process customer feedback and provide a best-response
  • Assist the local operations team in fulfillment, business process optimization, and strategic partnerships
Requirements:
  • Fluency in German and professional working proficiency in English
  • Prior experience in customer service or support services is a plus
  • Fresh graduates are welcome to apply
  • Strong interpersonal and communication skills
  • Empathetic and business-oriented with the ability to think and respond on your feet
What We Offer:
  • Competitive compensation
  • Transparent career progression paths and learning opportunities
  • Candid, open, and collaborative culture
  • Talented and driven teammates across the world
  • Fun-filled activities and celebrations all year round


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