Client Service Representative
Vor 2 Tagen
Amundi Luxembourg is recruiting for its Fund Channel subsidiary based in Luxembourg.
By joining Fund Channel, you will be entering a leading financial sector.
We are a regulated B2B fund distribution platform created in 2005, jointly owned by founder Amundi and Caceis, based in Luxembourg. We have been ranked as the best European platform three years in a row, in 2022, 2023 and 2024.
Our mission is to provide a unique combination of business models, and innovative services to facilitate fund distribution, strengthen transparency and improve processes. We provide a marketplace ecosystem in which Assets Managers and Distributors have access and operate across a dozen different countries in Europe and Asia.
We are based on solid human relationships with clients, partners, and regulators.
Certainly, together we make fund distribution easier.
Key Responsibilities
- Support Relationship Managers by performing daily controls, answering requests received from our clients sub-distributors and producing some tailor-made reports to their attention.
- Participate in performing daily controls, monitoring of the quality of service provided by custodians, data control and analysis, assisting the company's operational departments in resolving problems related to information sources from custodians, reviewing and proposing solutions for the various processes in place within the company in order to improve the current production lines, controlling and validation daily accruals for Fund of Funds business.
- Answer requests received from our clients sub-distributors, handling requests regarding trailer fees collection/payment/rates, maintaining updated CRM database, creating/updating accesses to our portal website.
- Produce some tailor-made reports, producing some monthly « manual » reports, performing ad-hoc analysis/report if needed/requested by our clients and/or management, performing internal analysis in anticipation of service reviews performing by our Relationship Managers team.
Requirements
- Niveau d'études minimum : Bac + 4 / M1
- Formation / Spécialisation : Enrolled in Business school / University with a specialization in Finance (M1-M2)
- Niveau d'expérience minimum : 0 - 2 ans
- Expérience : A first experience in a company is ideal
- Langues : Français, Anglais
Skills
- Languages: French and English fluent ; German and/or Italian would be an asset
- Computer skills: Very good knowledge of Excel and Powerpoint
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