Senior Technical Consultant

vor 4 Wochen

Munich, Bayern, Deutschland ServiceNow Vollzeit
Job Description

The company is dedicated to bringing the workplace of the future to life for people everywhere. We put people at the heart of everything we do, with a passion for learning, building, and innovating.

Our focus areas are enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively. We strive to create an accessible and inclusive experience for all candidates.

We are looking for a Senior Technical Consultant to join our Customer Outcomes (CO) team. As a trusted advisor to our customers, you will design and configure HR solutions using best practices, ensuring customer success and adding value and increasing productivity for the customer.

Key Responsibilities

  • Collaborate with customers in their efforts to take advantage of the ServiceNow HR Service Delivery
  • Lead customer workshops on architecture, design, and integrations
  • Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
  • Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience, and security
  • Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects, and knowledge transfer
  • Be a key member of the engagement team focused on delivering scalable customer outcomes
  • Contribute towards continuous improvement of leading practices
  • Grow and mentor other members of ServiceNow and the partner ecosystem
  • Work and travel within EMEA, based on customer and project demands

Qualifications

  • Consulting experience within enterprise organizations with the ability to influence and consult customers in a HR Service Delivery / Shared Services environment
  • Experience in defining and deploying future-state HR service processes and in identifying solutions from a people, process, and technology perspective
  • Understanding of HR and related systems such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors
  • Experience and/or willingness to grow technical depth on SaaS environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, Web Services, and others
  • Excellent communication and presentation skills
  • Experience in advising and analyzing Product strategies based on business priorities
  • Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams

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