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Head of Global Service Delivery

vor 2 Monaten


Wedel, Schleswig-Holstein, Deutschland TRIOPTICS Vollzeit

About the Role:

We are seeking a highly experienced and skilled professional to lead our global service operations as Head of Global Service. As a key member of our Strategic Business Unit's leadership team, you will be responsible for managing and developing the delivery of global service activities across Europe, APAC, and North America.

Key Responsibilities:

  • Establish and implement a service business model with a focus on lifecycle management and revenue growth.
  • Develop and manage global teams for customer interaction, field service, and remote support.
  • Drive the implementation of efficient processes within the service team and with cross-functional interfaces.
  • Conduct major incident reviews to inform stakeholders and drive ongoing service improvement.
  • Standardize service training material, tool kits, technical documentation, and status tracking globally.

About You:

We are looking for a seasoned professional with a strong background in service delivery, preferably in a technical environment. You should have a technical or business administration degree and excellent management skills. Fluency in English is a must.

What We Offer:

As a member of our team, you will have the opportunity to work with a leading company in the optical metrology business and contribute to the growth and success of our global service operations.