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Mechatronics Application Engineer
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Esslingen, Baden-Württemberg, Deutschland Festo VollzeitAbout Festo CorporationFesto Corporation is a leading worldwide supplier of automation technology, renowned for its innovative motion control and advanced mechatronic products and systems. As a family-owned company, we take a holistic approach to our actions, taking responsibility globally and locally, and contributing to the quality of life and conservation...
Automation Solutions Engineer
vor 2 Monaten
Festo Corporation is a global leader in automation technology and a pioneer in industrial training and education programs. With a commitment to innovation, Festo provides a comprehensive range of products and services, from individual components to tailored solutions and systems. As a family-owned business, we prioritize a holistic approach, taking responsibility for our actions both globally and locally, and striving to enhance quality of life and resource conservation through advanced technologies, knowledge, and education.
At Festo, we seek individuals who embody our five core values:
We are Ambitious We are Determined We are Visionary We Value Each Other We are DependableJoin us in transforming the industrial automation and robotics landscape with our cutting-edge motion control and mechatronic products and systems. If you have a passion for technology and excel in a customer-centric environment, we welcome you to explore opportunities as an "Automation Solutions Engineer". In this role, you will collaborate closely with clients to address their automation challenges by designing and implementing innovative mechatronic solutions.
Summary: The Automation Solutions Engineer plays a crucial role in driving sales and expanding market presence for Festo in North America. This position focuses on Mechatronics, particularly in Motion Control technology, encompassing products such as Servo Drives and Motors, PLCs, HMIs, Motion Controllers, I/O Devices, and Cartesian Robots. The engineer will provide extensive technical expertise in Mechatronics to the sales team, distribution partners, and customers during the pre-sales phase, considering commercial factors when proposing solutions and working with multidisciplinary teams to ensure effective coordination across departments. Additionally, the engineer will lead post-sales technical support efforts, collaborating with Technical Support and Service departments to guide customers from project initiation to operational acceptance, thereby facilitating the sales cycle and creating new opportunities.
Key Responsibilities:
Offer technical guidance and support to sales, distribution partners, and customers regarding specific applications and production processes within various industry segments. Develop technical content for marketing initiatives, including application or video tutorials. Engage with external control groups on public platforms to stay informed about market trends. Build and maintain relationships with controls engineers at customer organizations. Communicate regularly with other Automation Solutions Engineers and Technical Support colleagues across North America to share product and application insights. Provide onsite customer support for prototype startups to conduct "proof of concept" evaluations, demonstrating proficiency in third-party PLC software, network configuration, and device integration. Create and maintain a repository of common software applications and libraries to streamline the commissioning process for customer applications. Collect customer feedback on product and solution usage and relay it to Product Management for future enhancements. Collaborate closely with the Technical Support department to deliver timely solutions for technical support inquiries. Assess the technical and commercial viability of proposals based on comprehensive technical and application knowledge. Discuss technical proposals, including controls and electromechanical products and solutions, to optimize machine performance with a focus on increasing component sales. Contribute to discussions on machine concepts to enhance the design of automated machinery, defining specifications and concepts. Provide support on matters related to industry norms and regulations. Identify and secure projects based on exceptional application, automation, and sector expertise. Share knowledge with Business Drivers to promote the adoption of solutions. May be required to work additional hours beyond standard business hours to fulfill essential duties and responsibilities, including occasional short-duration efforts. Travel may be necessary for business purposes, such as skill development, training, customer visits, or company events, with arrangements determined by the company.Core Competencies:
Problem-solving mindset. Acts as the primary technical liaison between customers and relevant technical departments during the pre-sales phase of specific applications, in coordination with the Sales Engineer. Provides technical training and facilitates knowledge transfer to the Automation Solutions Engineer and Business Development teams for specific products/applications. Collaborates closely with Technical Support to resolve any outstanding customer technical issues.Preferred Experience / Education:
Proficiency in English; Spanish is a plus. Ability to read, analyze, and interpret moderate to complex documents. Effective response to sensitive inquiries or complaints. Strong presentation skills for technical or complex topics to customers. Experience with Microsoft Office suite. Familiarity with IEC-3 programming languages, including CODESYS, Rockwell Automation Studio, Siemens TIA Portal, Beckhoff TwinCAT 3, and/or Omron Sysmac Studio; knowledge of Python, C++, C#, and LabVIEW is advantageous. Understanding of communication protocols such as EtherCAT, EtherNet/IP, PROFINET, Modbus TCP, TCP/IP, and IO-Link. Comprehension of motion control concepts, PLCs, and distributed I/O. Ability to size and design servo motor applications. Familiarity with pneumatics and pneumatic control logic. Strong troubleshooting skills. CAD knowledge. Bachelor's Degree (BS in Mechatronics Engineering, Electrical Engineering, or Mechanical Engineering); MBA preferred. 5-10+ years of experience in project management, controls engineering, sales, and technical support in industrial automation. Experience with Festo is a plus. Solid knowledge of Mechatronics, electromechanical systems, or robotics engineering, along with industrial automation expertise. Experience in sales and customer relationship management. Excellent communication and presentation skills.