Technical Support Specialist

Vor 3 Tagen

Stuttgart, Baden-Württemberg, Deutschland Cpl Czech Republic Vollzeit
Job Title: Technical Support Specialist

Cpl is a talent solutions organisation who provide services across the full talent spectrum. Our client, a well-known company, is seeking skilled Technical Support Specialists to work in various locations in Germany.

As a Technical Support Specialist, you will be responsible for providing maintenance and support services for applications and operating systems. You will gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing devices.

Key Responsibilities:
  • Providing maintenance and support services for applications and operating systems
  • Gathering diagnostic information, analyzing problems, and resolving issues related to end-user computing devices
  • Providing advice, training, and corrections to users and creating documentations
  • Investigating and resolving problems affecting end-user computing devices, peripherals, and installed software
  • Monitoring and addressing performance-related issues
Requirements:
  • Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
  • Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
  • Experience with Windows 7 and 10 using System Centre Configuration Manager
  • Provide EUC activities as part of TAF scope under onsite services
  • German and English language proficiency

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