Technical Support Specialist
Vor 2 Tagen
Cpl is a talent solutions organisation who provide services across the full talent spectrum. Our client, a well-known company, is seeking skilled Technical Support Specialists to work in various locations in Germany.
As a Technical Support Specialist, you will be responsible for providing maintenance and support services for applications and operating systems. You will gather extensive diagnostic information, analyse problems, and resolve issues related to end-user computing (EUC) devices.
Key Responsibilities:
- Providing maintenance and support services for applications and operating systems
- Gathering extensive diagnostic information, analysing problems, and resolving issues related to EUC devices
- Providing advice, training, and corrections to users and creating documentations
- Investigating and resolving problems affecting EUC devices, peripherals, and installed software
- Monitoring and addressing performance-related issues
Requirements:
- Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Experience with Windows 7 and 10 using System Centre Configuration Manager
- Provide EUC activities as part of TAF scope under onsite services
- Prior experience in a customer-focused end-user support role is appreciated
- German and English language proficiency
What We Offer:
- Permanent contract
- Friendly atmosphere
- Trainings and career growth
- Salary starting from Eur gross/year
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