Aftermarket Director ADG

We are seeking an experienced Aftermarket Director ADG to lead the development and management of our AD24 business in Germany.

The successful candidate will be responsible for building and managing a high-performing team, overseeing all aspects of service, parts, and customer care, and ensuring our business meets its objectives while maintaining strong relationships with key stakeholders and driving operational performance.

• Build a high-performing aftermarket team, alongside the necessary facilities and infrastructure, to fully support BVG in infant care, warranty, campaigns, and parts/service sales.
• Oversee the service performance for the market area, ensuring the business plan is delivered effectively.
• Manage aftermarket operations and staffing within agreed budgetary limits.
• Maintain a relentless focus on fleet availability, ensuring all KPIs are met on time and aligned with business objectives.
• Ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organisational quality, environmental, health & safety programs.
• Ensure adequate stock levels to meet customer needs, with thorough planning for stock requirements and purchases.
• Allocate sufficient resources to prevent customer performance penalties and ensure seamless operations.
• Oversee day-to-day business activities, acting as the primary liaison with customers.
• Engage with customers regularly, attending meetings to address and resolve any issues promptly.
• Provide comprehensive training to customers on Alexander Dennis products and their operation.
• Collaborate with functional teams to ensure smooth and effective operations within the market area.
• Ensure all vehicle issues are reported and resolved through the correct processes to reach satisfactory conclusions.
• Continuously update product knowledge and improve customer offerings to increase sales opportunities.
• Champion the Alexander Dennis culture of quality and excellence, delivering an outstanding customer experience.
• Lead recruitment, development, training, and performance management of direct reports and the overall team.
• Maximise conversion rates for customer opportunities.
• Handle all internal and external customer and supplier interactions with professionalism.
• Provide direct aftermarket support for customers across Europe.
• Develop service strategies for both new and existing customers/markets and create aligned business plans in consultation with relevant stakeholders.

• Must be a German national or have the right to reside in Germany.
• Fluent in both German and English (oral and written).
• Degree, diploma, or equivalent in engineering or a relevant business discipline.
• Holding a passenger bus driving license is preferred but not essential.
• Proven leader in automotive service/aftersales with experience in multi-site service, R&M, and aftersales networks; dealership experience with commercial acumen and engineering expertise is ideal.
• Experience managing vehicle service teams in Germany, particularly in public transport, is advantageous.
• Strong focus on addressing vehicle issues with urgency and providing sustained solutions.
• Background in vehicle engineering (HGV or PCV) with knowledge of modern engines, gearboxes, braking, electrical systems, diagnostics, and repairs.
• Skilled at leading teams to deliver service excellence through visible leadership, industry expertise, and effective communication.
• Commercially and financially astute with high integrity.
• Experience in managing multi-disciplinary teams and working with P&L, budgets, and management accounts.
• Ability to leverage financial and commercial data for business decision-making.
• Strong negotiation, influencing, and conflict management skills.
• Comfortable engaging with customers at all levels.
• Excellent people management and leadership skills, driving performance through teams.
• Automotive industry experience with a track record in sales, profit delivery, cost control, and stock management.
• Committed to delivering excellent customer care and enhancing product knowledge.
• Flexible and adaptable in a dynamic environment.
• Strong written, verbal, and computer skills (Word, Excel, PowerPoint).
• Able to organise work independently and perform well under pressure.

• Generous salary & package – we reward our people at the level they deserve.
• A 40-hour working week, with flexible working options, giving you that much needed work/life balance.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• Annual leave entitlement which increases with tenure.
• Pension scheme to help you save for the future.
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.

We are a global leader in the design and manufacture of double deck buses and the UK's largest bus manufacturer. We are passionate about creating a better product, a better workplace, and a better world. We are committed to delivering an outstanding customer experience and are seeking a talented individual to join our team as an Aftermarket Director ADG.