Aktuelle Jobs im Zusammenhang mit Aftermarket Director ADG - Berlin, Berlin - Alexander Dennis

We are seeking an experienced Aftermarket Director to lead the development and management of our AD24 business in Germany. The successful candidate will be responsible for building and managing a high-performing team and overseeing all aspects of service, parts, and customer care.

The ideal candidate will have a proven track record in multi-site service management, strong commercial acumen, and leadership expertise. They will have the opportunity to shape the AD24 strategy, work closely with cross-functional teams, and ensure that our customers experience the highest standards of service and reliability.

Key Responsibilities:

• Build a high-performing aftermarket team, alongside the necessary facilities and infrastructure, to fully support BVG in infant care, warranty, campaigns, and parts/service sales.
• Oversee the service performance for the market area, ensuring the business plan is delivered effectively.
• Manage aftermarket operations and staffing within agreed budgetary limits.
• Maintain a relentless focus on fleet availability, ensuring all KPIs are met on time and aligned with business objectives.
• Ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organisational quality, environmental, health & safety programs.
• Ensure adequate stock levels to meet customer needs, with thorough planning for stock requirements and purchases.
• Allocate sufficient resources to prevent customer performance penalties and ensure seamless operations.
• Oversee day-to-day business activities, acting as the primary liaison with customers.
• Engage with customers regularly, attending meetings to address and resolve any issues promptly.
• Provide comprehensive training to customers on Alexander Dennis products and their operation.
• Collaborate with functional teams to ensure smooth and effective operations within the market area.
• Ensure all vehicle issues are reported and resolved through the correct processes to reach satisfactory conclusions.
• Continuously update product knowledge and improve customer offerings to increase sales opportunities.
• Champion the Alexander Dennis culture of quality and excellence, delivering an outstanding customer experience.
• Lead recruitment, development, training, and performance management of direct reports and the overall team.
• Maximise conversion rates for customer opportunities.
• Handle all internal and external customer and supplier interactions with professionalism.
• Provide direct aftermarket support for customers across Europe.
• Develop service strategies for both new and existing customers/markets and create aligned business plans in consultation with relevant stakeholders.

Requirements:

• Must be a German national or have the right to reside in Germany.
• Fluent in both German and English (oral and written).
• Degree, diploma, or equivalent in engineering or a relevant business discipline.
• Holding a passenger bus driving license is preferred but not essential.
• Proven leader in automotive service/aftersales with experience in multi-site service, R&M, and aftersales networks; dealership experience with commercial acumen and engineering expertise is ideal.
• Experience managing vehicle service teams in Germany, particularly in public transport, is advantageous.
• Strong focus on addressing vehicle issues with urgency and providing sustained solutions.
• Background in vehicle engineering (HGV or PCV) with knowledge of modern engines, gearboxes, braking, electrical systems, diagnostics, and repairs.
• Skilled at leading teams to deliver service excellence through visible leadership, industry expertise, and effective communication.
• Commercially and financially astute with high integrity.
• Experience in managing multi-disciplinary teams and working with P&L, budgets, and management accounts.
• Ability to leverage financial and commercial data for business decision-making.
• Strong negotiation, influencing, and conflict management skills.
• Comfortable engaging with customers at all levels.
• Excellent people management and leadership skills, driving performance through teams.
• Automotive industry experience with a track record in sales, profit delivery, cost control, and stock management.
• Committed to delivering excellent customer care and enhancing product knowledge.
• Flexible and adaptable in a dynamic environment.
• Strong written, verbal, and computer skills (Word, Excel, PowerPoint).
• Able to organise work independently and perform well under pressure.