Pre-Sales Solutions Engineer

vor 2 Wochen

Stuttgart, Baden-Württemberg, Deutschland Markem-Imaje Vollzeit
Job Title: Pre-Sales Solutions Engineer

Markem-Imaje is a leading manufacturer of product identification and traceability solutions, offering a comprehensive range of reliable and innovative inkjet, thermal transfer, laser, print, and apply label systems. Our solutions enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.

The Role

As a Pre-Sales Solutions Engineer, you will design and configure solutions in close collaboration with our sales team, based on customer-specific requirements and agreed specifications. You will perform testing of the configured solution, create technical documentation, and store it in internal shared drives. You will also support Solution Delivery Engineers during installations until completion of the customer-agreed configured solution.

Key Responsibilities
  1. Design ideal application solutions based on customer feedback and requirements, utilizing our product portfolio.
  2. Utilize Standard Solution Packages as the starting point for configuration or project engineering work on all customer projects.
  3. Manage the demand process for special items (non-MI standard parts) with local suppliers.
  4. Provide a competitive price calculation based on solution requirements.
  5. Perform in-house verification of the configured solutions.
  6. Build the Detailed Design Specification documentation required based on project deliverables.
  7. Support installation of the configured solution for after customer validation.
  8. Creation and delivery of the hand-off package for the Service Delivery Team.
  9. Support escalated installation, FAT, and SAT issues.
  10. Install CoLOS solutions at customer sites or remotely.
  11. Act as Project Manager, being the customer's main point of contact, as well as the internal point of contact from start, roll-out, and execution.
Requirements
  1. Engineering background, including PC and PLC-based systems.
  2. Knowledge in Vision (product inspection) would be a plus.
  3. Computer skills and aptitude for quickly learning new software tools and computer hardware.
  4. Knowledgeable in packaging industry and supply chain automation.
  5. Acts in a professional manner and enhances customer satisfaction.
  6. Excellent verbal and written communication skills at all levels for the organization.
  7. Ability to work in a multi-tasked environment.
  8. Direct customer interface experience preferred.
  9. Documentation skills are a must.
  10. Bachelor or comparable degree in Engineering (Electrical, Software, Computer, or Automation).
  11. Experience with packaging line equipment, preferably in pharmaceutical and/or food packaging industries.
  12. Proven track record of fault finding and problem-solving.
  13. Project Management skills.
  14. MS SQL Databases and ODBC.
  15. Communication with PLC systems and OPC.
  16. TCP/IP - Experience with IP Addressing and Subnetting.
  17. MS SQL OS/Windows OS.
  18. SQL Reports.
  19. Must be fluent in English, multi-lingual is preferred.

The position involves approximately 60% of travel, on average, mostly domestic travel. This involves traveling to customer sites, possibly involving air travel.

Our Values
  1. Collaborative entrepreneurial spirit.
  2. Winning through customers.
  3. High ethical standards, openness, and trust.
  4. Expectations for results.
  5. Respect and value people.

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