Pre-Sales Solutions Engineer
vor 2 Wochen
Markem-Imaje is a leading manufacturer of product identification and traceability solutions. We are seeking a skilled Pre-Sales Solutions Engineer to join our team.
Job Summary:The Pre-Sales Solutions Engineer will design and configure solutions based on customer-specific requirements and agreed specifications. This role involves working closely with our sales team to deliver innovative solutions that meet customer needs.
Key Responsibilities:- Design and configure solutions based on customer feedback and requirements
- Utilize Standard Solution Packages as the starting point for configuration or project engineering work
- Manage the demand process for special items with local suppliers
- Provide competitive price calculations based on solution requirements
- Perform in-house verification of configured solutions
- Build Detailed Design Specification documentation required based on project deliverables
- Support installation of configured solutions for after customer validation
- Creation and delivery of the hand-off package for Service Delivery Team
- Support escalated installation, FAT, and SAT issues
- Install CoLOS solutions at customer sites or remotely
- Act as Project Manager, being the customer's main point of contact, as well as internal point of contact from start to execution
- Engineering background including PC and PLC-based systems
- Knowledge in Vision (product inspection) is a plus
- Computer skills and aptitude for quickly learning new software tools and computer hardware
- Knowledgeable in packaging industry and supply chain automation
- Acts in a professional manner and enhances customer satisfaction
- Excellent verbal and written communication skills at all levels for the organization
- Ability to work in a multi-tasked environment
- Direct customer interface experience preferred
- Documentation skills are a must
- Bachelor or comparable degree in Engineering (Electrical, Software, Computer, or Automation)
- Experience with packaging line equipment, preferably in pharmaceutical and/or food packaging industries
- Proven track record of fault finding and problem-solving
- Project Management skills
- MS SQL Databases and ODBC
- Communication with PLC systems and OPC
- TCP/IP - Experience with IP Addressing and Subnetting
- MS SQL OS/Windows OS
- SQL Reports
- Fluency in English, multi-lingual is preferred
This role involves approximately 60% of travel, on average, mostly domestic travel. This involves traveling to customer sites, possibly involving air travel.
Our Values:- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness, and trust
- Expectations for results
- Respect and value people
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