Customer Engagement Specialist
vor 2 Monaten
About Leica Microsystems:
For over 170 years, Leica Microsystems has been at the forefront of innovation, developing advanced optical and digital solutions. As a global leader, we are committed to continuous enhancement, aiming to delight our customers while fostering an exceptional work environment for our employees. Our culture is built on customer focus, innovation, and collaboration, which are the cornerstones of our success.
Position Overview:
We are currently seeking a Service Delivery Specialist (d/w/m) to join our dedicated team. Our Service department is focused on delivering outstanding support to our clients, enabling them to contribute to a healthier and better world. We are committed to providing top-tier customer service by collaborating closely with our field service engineers to ensure smooth and effective assistance for all our esteemed clients.
Key Responsibilities:
- Ensure accurate invoicing for completed service tasks in the DACH region, adhering to company protocols and ensuring timely processing.
- Oversee the management of spare part returns with our manufacturing facilities and assist in the administration of service contracts.
- Support the team in addressing incoming and ongoing service inquiries, ensuring prompt and effective resolutions.
Candidate Profile:
- Several years of experience in customer service, with familiarity in SFDC and SAP considered advantageous.
- A natural service orientation and a proactive approach to problem-solving.
- Fluency in both German and English is required.
What We Offer:
- Ongoing training and support focused on your personal growth and career objectives.
- A balanced environment that promotes both support and independence, allowing you to achieve your goals in an international setting.
Join Us:
At Leica Microsystems, we recognize the benefits of flexible, decentralized work models for suitable positions and are committed to careers that enhance work-life balance. This role involves direct engagement with our clients, with opportunities for administrative tasks to be conducted remotely. Explore the flexibility and challenges that a career with Leica Microsystems can offer.
Learn More:
Discover more about our company and our mission by watching our corporate video. If you are interested in working in a dynamic, team-oriented environment and are ready to explore innovative pathways with us, we encourage you to submit your application.
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