Senior Search Operations Quality Assurance Specialist

Vor 5 Tagen


Erlangen, Bayern, Deutschland TikTok Vollzeit
About Us

TikTok is a global leader in short-form mobile video. Our mission is to inspire creativity and bring joy to our users. With offices around the world, including Los Angeles and Singapore, we strive to create an inclusive environment where employees can thrive.

Job Overview

We are seeking a highly skilled Senior Search Operations Quality Assurance Specialist to join our team in content moderation. As a key member of our Trust & Safety team, you will play a vital role in ensuring our online community remains safe and empowered to create and enjoy content across all our applications.

Responsibilities
  • Conduct quality inspections of various data sets and projects to ensure they meet project requirements, with timely delivery of QA cases.
  • Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
  • Prioritize quality, safety, and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
  • Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
  • Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy, and alignment towards project targets.
  • Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's, etc.).
Qualifications
  • Fluent in German and English as working languages.
  • Have QA experience in moderation projects or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
  • In-depth knowledge of search engines and familiarity with social media platforms.
  • Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
  • Familiarity with online shopping-related businesses and search trends is desirable.
  • Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
  • Willingness to work with sensitive and potentially disturbing content.
Compensation Package

We offer a competitive compensation package that includes an estimated annual salary of $85,000, comprehensive benefits, and opportunities for professional growth and development.

Please note that salaries may vary based on individual qualifications and location. We value diversity and inclusion in our hiring process and are committed to creating a workplace that reflects the many communities we serve.



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