Technical Consultant ServiceNow

vor 3 Wochen

Berlin, Berlin, Deutschland Cognizant Vollzeit
About the Role

Cognizant is seeking a highly skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for the technical and logistical deployment of cloud-based solutions that meet client needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices.

Key Responsibilities
  • Design, develop, and implement Service Catalog workflows, ITIL processes, ITAM modules within ServiceNow platform and integrations with external systems.
  • Implement technology-specific best practices and standards.
  • Design and develop extensions to ServiceNow data model in support of requirements towards AMDB and CMDB, SACM, and other modules.
  • Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality and work with users to review test results to ensure they meet expected results.
  • Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
  • Produce and maintain detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
  • Instruct, assign, review the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results.
  • Follow-up on outstanding client needs and provide timely status reports to their lead.
  • Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
  • Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
  • Communicate technical problems and solutions to both technical and non-technical audiences.
Requirements
  • Graduated software engineer, electronic engineer, technician, technologist, or related education certificate.
  • ServiceNow Certified System Administrator required.
  • Proven experience in one additional product lines outside Sys Admin Foundations v3 preferred.
  • +1 year of experience in General Consulting, Service Management, Software Development.
  • +2 years of platform configuration experience with a demonstrable portfolio of multiple platform successes.
  • Web dev. background: JavaScript, HTML, CSS, and JavaScript frameworks.
  • Experience in Agile development environment.
  • Software development life cycle management.
  • English Written and Verbal Communication.
  • Analytical Thinking/Problem-Solving.
  • Identify Areas of Improvement.
  • Learning Agility & Willingness to Learn New Technologies.
About Cognizant

Cognizant is a global community with more than 350,000 associates around the world. We don't just dream of a better way – we make it happen. We take care of our people, clients, company, communities, and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you.

Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome.

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