IT-Professional for Technical Support

vor 4 Wochen


Heidelberg, Baden-Württemberg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

Are you passionate about delivering top-notch technical support and eager to make a real difference in the IT world? Hemmersbach GmbH & Co. KG, one of the fastest-growing IT service companies worldwide, offers an exciting opportunity for you.

About the Role:

We are seeking a skilled IT-Professional to join our team in Heidelberg as an IT-Supporter Onsite 2nd Level. In this role, you will be responsible for providing exceptional technical support to our users, ensuring their seamless experience with our services.

Your Key Responsibilities:
  • Technical Support: Be the go-to person for all technical inquiries and issues, utilizing your problem-solving skills to deliver efficient and effective solutions.
  • Ticket Resolution: Take ownership of ticket resolution, collaborating with our team to ensure timely and satisfactory outcomes.
  • Hardware and Software Installation: Install and configure hardware and software, contributing to IT projects such as rollouts, migrations, and hands-on support.
  • Error Analysis: Analyze and document system and application errors, helping us improve our services continuously.
About You:
  • Experience: Solid experience in 2nd Level Support is essential for this role.
  • Skills: Proficiency in working with ticketing systems, strong knowledge of the Windows environment, and excellent communication skills in both German and English.
What We Offer:
  • Dynamic Work Environment: A fast-paced and challenging work environment in a global company.
  • Professional Growth Opportunities: Chances to develop your skills and advance your career.
  • Competitive Compensation Package: A competitive salary (approximately €55,000 - €65,000 per year) and attractive benefits.
  • Cutting-Edge Technology: The opportunity to work with the latest technologies and innovations.
  • Supportive Team Culture: A collaborative and supportive team environment that fosters growth and development.


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